CDW Sales Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 60 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at CDW.
CDW
Inside Sales Representative
Entry Average Negative experience No offer 5 rounds
Interview process
Recruiter call Phone screen Take home Technical screen Onsite
Interview formats
Technical Behavioral
So I applied for an Entry Level Inside Sales role, and the interview process was pretty fast, taking about two weeks. It started with a pre-recorded screening interview that had a time limit. Then came a phone interview, followed by a video interview. I made it to the video interview stage, but unfortunately, I didn't get the job. They mentioned a follow-up that never happened. It's also confusing because I applied for an Account Representative position, but was interviewed for this role, so I'm not sure if the titles are interchangeable or if I was misdirected. My final interviewer seemed unimpressed with my answers, even though other sales employees at CDW thought they were good. I suspect it was just the interviewer's demeanor, as they were quite stern and interrupted me a lot.
Confirmed questions8 questions
- Can you share an instance of a failure?
- Recount a situation where you encountered a challenging customer.
- How do you cope with being turned down?
CDW
Sales Representative
Entry Average Positive experience No offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
So I applied with my resume, cover letter, and basic info. Pretty much right after, I got an email asking me to do a one-way HireVue interview that I had to finish within three business days. It had 7 basic behavioral questions and took about 30 minutes. A few days after finishing that, they emailed me to set up a quick phone call with a recruiter. It was a really chill chat about start dates, pay, training, and a bit about the company. Then, they asked for my availability to schedule a 2-way video call for the next week. That interview was about 45 minutes long. We talked about why I'm interested in CDW, my goals, my past experiences, and some behavioral questions, similar to the one-way interview. It was okay, but felt pretty standard and not super personal. What was a bit odd was that the interviewer wasn't even from the location I applied to, so I couldn't really ask specific questions about the city or that office since they wouldn't know. Overall, I think it went well and I felt good about the interview. A few days later, I got a basic email saying they found other candidates. The whole process seems fine and works okay, I guess. It's a bit annoying that it took 3 weeks just to get rejected with no real reason, but I guess that's how it is with big companies getting tons of applications.
Confirmed questions4 questions
- Why are you interested in tech sales or CDW?
- Tell me about a time you got negative feedback. What was it for, and how did you handle it?
- How would you handle a call from an unhappy customer?
CDW
Sales Assistant
Mid Average Positive experience Accept offer 4 rounds
Interview process
Recruiter call Phone screen Take home Onsite
Interview formats
Behavioral Technical
After I sent in my resume, I got an automated email saying if it was a match, I'd get a call back. A recruiter from CDW called me and I got to ask them questions about the company and the job. The recruiter then showed my resume to the hiring manager. Next, I got an email to set up an interview with the hiring manager. After that interview, they gave me an Excel test. Once they saw my test results, I was set up to talk with some of the Directors I might be reporting to.
Confirmed questions1 question
- What motivated you to apply for this role at CDW?
CDW Sales Representative Interview Questions
Quoted word for word from CDW interview reports.
“What actions would you take if a customer experienced a delay in receiving their products?”
Read reports →“How would you handle a situation with an angry CDW customer who is upset about an order issue and feels misunderstood?”
Read reports →“Share an instance where you assisted someone, but there was a misunderstanding between your perception and theirs. Explain the situation, your actions, and how it was resolved.”
Read reports →“Can you share an instance where you had to address a coworker's mistake?”
Read reports →“How would you handle a situation where your product is more expensive than a competitor's, and what steps would you take to still close the deal?”
Read report →“As a cold call, how would you persuade a potential customer to switch their business to CDW from who they're currently using?”
Read report →“Describe a situation where your understanding differed from someone else's while trying to help them, detailing the circumstances, your steps, and the outcome.”
Read report →“Can you share an instance where you had a disagreement with someone and how you persuaded them to see your point of view?”
Read report →“Can you share an example of a situation where you successfully persuaded someone to agree to something they initially refused?”
Read report →Formats, difficulty and experience
Across all 60 CDW interview reports.