CDW Account Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 189 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at CDW.
CDW
Sales Account Manager
Entry Easy Negative experience No offer 3 rounds
Interview process
Recruiter call Phone screen Panel
Interview formats
Behavioral Other
The interview process included an initial phone call with an inside recruiter, followed by a one-on-one meeting with the hiring manager. The third stage was a panel interview with five CDW employees, including managers and directors. I felt the panel interview was unnecessary as their decision seemed pre-determined. While I tried to qualify CDW, I could have done more to understand their requirements, and it didn't help that the hiring manager had only been in his role for three months. The people were nice and the environment seems good for entry-level positions. If you interview with them, make sure to ask them to share all requirements, and then ask again.
Confirmed questions1 question
- What is your motivation?
CDW
Account Manager
Mid Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite Offer
Interview formats
Behavioral Technical
I was first contacted by a recruiter on Indeed. Then, another recruiter took over and we had multiple conversations, including a phone interview. The phone interview focused on my background and sales-related situational questions. After showing my interest and his assessment of a good fit, I was given a week to confirm my commitment. Once I confirmed, the recruiter scheduled a 1-on-1 interview with a manager. I visited the Chicago office, got a tour, and then had my interview with the manager. The interview lasted about an hour and involved more situational questions and extensive discussion about my sales career. I received an on-the-spot offer after a positive interview. I accepted, and I found the entire process to be efficient and felt they genuinely valued my time and aimed for a mutual fit.
Confirmed questions3 questions
- Can you explain your motivation for pursuing a career in sales and what draws you to this industry?
- Could you describe your experience and history as a sales professional?
- What are some sales-related situations you've encountered and how did you handle them?
CDW
Account Manager
Entry Easy Positive experience Decline offer 3 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral
A recruiter for CDW reached out about my resume on a job site and asked if I wanted to do a phone interview. The first call was pretty short, about 15 mins, just discussing the job. Then we set up another phone interview, this one longer at 45 minutes, where they asked me behavioral questions and we went over my resume. After that, they invited me to the office for an in-person interview, which was also all behavioral questions. They mainly wanted to see if I was energetic and goal-driven. The whole thing was pretty easy and the people were chill and fun.
Confirmed questions4 questions
- Tell me about a goal you worked towards in the past year and how you achieved it.
- Can you describe a situation where you had to handle an angry customer?
- Share an instance where you had to persuade someone after they initially said no.
CDW Account Manager Interview Questions
Quoted word for word from CDW interview reports.
“What would you do if a customer called back saying they found the printer they bought from you for a lower price elsewhere?”
Read reports →“Imagine a customer wants a specific printer model that's out of stock. How would you proceed to ensure you don't lose the sale and satisfy the customer's needs?”
Read reports →“How would you respond if a customer called saying they found the same printer you quoted them for cheaper elsewhere?”
Read reports →“Imagine you're at a party alone, not knowing anyone. Your life depends on making 5 new, meaningful connections before leaving. How would you approach this?”
Read reports →“Are there assessments you have to take in training and if you do not pass them you will be asked to leave?”
Read report →“Are you willing to take a pay cut on sales to benefit the executives and investors, while earning poverty wages and a commission less than .001% of your sales?”
Read report →“How would you handle a situation where a waiting customer calls while you're already on the phone with another customer?”
Read report →“Describe how you would approach selling a printer to a prospect who initially shows no interest, especially considering they might end up buying from a competitor if their interest is piqued.”
Read report →“What would you do if a client's product order was delayed, and they urgently need it to prevent a significant business disruption?”
Read report →Formats, difficulty and experience
Across all 189 CDW interview reports.