CDW Account Management Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 68 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at CDW.
CDW
Account Representative
Entry Easy Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite Offer
Interview formats
Behavioral
I started with an HR rep who checked if I could legally work where I applied. We talked about my communication and language abilities, went over my past jobs, and they asked me why I thought I'd be good at this job. The next day, HR let me know I had another interview scheduled with the Sales Manager, but it took over two weeks to set up. This manager was really nice and asked more in-depth behavioral questions, focusing on what I'd achieved and learned from my last job and school. They also told me about the training involved. After that, I checked back with HR and they said I did well and would have a final interview with the Senior Sales Manager. This person asked similar questions about my successes and struggles, and also gave me a lot of detail about their sales environment and how the sales department is set up. I got to ask some questions at the end, and that was it. A couple of weeks after I followed up, HR told me I got the job and sent over the offer letter and the next steps. The first HR chat was about 40 mins, the Sales Manager interview was about an hour, and the Senior Sales Manager interview was about 1 hr 10 mins. Everyone was super friendly, and I felt comfortable the whole time.
Confirmed questions2 questions
- Why are you a good fit for this position?
- What makes you a suitable candidate for this role?
CDW
Account Representative
Entry Easy Negative experience No offer 3 rounds
Interview process
Recruiter call Recruiter call Group
Interview formats
Behavioral Group
The entire hiring process took a grueling 10 months to complete. It started with one recruiter prescreen, followed by a recruiter interview, and culminated in an assessment day. Recruiters actually changed midway through my application. What's really frustrating is that true entry-level candidates are forced to compete against individuals with 5+ years of experience for the same role, even though it's labeled as "entry level." Sadly, only two women advanced to the final round out of a pool of 20 candidates. I was ultimately rejected for "not being interested in the position enough," which is baffling considering I was prepared to wait the full 10 months for an offer.
Confirmed questions1 question
- In a group setting, argue why your selected celebrity deserves to remain on the boat and avoid drowning, given that half the participants will be removed.
CDW
Account Representative
Mid Easy Positive experience Accept offer 4 rounds
Interview process
Recruiter call Phone screen Phone screen Phone screen
Interview formats
Behavioral
It was a pretty standard process with four interviews. I spoke with the recruiter, then an Account Manager, followed by a Senior Account Manager, and finally the Director. No IT technical knowledge was needed for any of the questions. The recruiter was responsive.
Confirmed questions1 question
- Given two customers, one a high-value prospect with no prior business, and another a loyal, low-spending customer, which would you prioritize?
CDW Account Management Interview Questions
Quoted word for word from CDW interview reports.
“Who would you save if you were on a life raft with 3 random celebrities?”
Read reports →“If you were stranded on a deserted island after a shipwreck and could choose any celebrity, living or dead, to be like, who would it be?”
Read reports →“If a customer states they can find a printer for less elsewhere, what would you say to still secure the sale?”
Read reports →“Given two customers, one a high-value prospect with no prior business, and another a loyal, low-spending customer, which would you prioritize?”
Read reports →“A customer states they can buy a printer for less somewhere else. How would you handle that to secure the sale?”
Read report →“What would you do if a prospect on a cold call mentioned they already have a vendor offering lower prices?”
Read report →“How would you respond to a price objection and ultimately make the sale when speaking with a prospect on a cold-call about printer services, given they are a decision-maker and have been quoted $100 less by a competitor?”
Read report →“What steps would you take if a customer became angry or upset during a sales call?”
Read report →“How would you encourage a customer who currently doesn't need our product to use our services in the future?”
Read report →Formats, difficulty and experience
Across all 68 CDW interview reports.