Cathay Pacific Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 11 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Cathay Pacific.
Cathay Pacific
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Technical screen Onsite
Interview formats
Behavioral Technical
We had two interviews, one over the phone and one in person, which included some tests on typing and listening skills. For the first test, you had to copy some text, and for the second, you had to listen and write down what you heard.
Confirmed questions1 question
- Can you share an instance where you exceeded expectations to assist a customer?
Cathay Pacific
Customer Service Representative
Entry Average Positive experience Decline offer 2 rounds
Interview process
Technical screen Onsite
Interview formats
Technical Behavioral Other
It was a pretty chill interview. First, you do a 30-minute computer test on your English and Chinese. Then, they wanna know about your passion for customer service and do a roleplay where you have to handle a call from an upset customer.
Confirmed questions2 questions
- Can you tell me about yourself?
- What's your motivation for this job?
Cathay Pacific
Customer Service Representative
Entry Easy Neutral experience No offer 1 round
Interview process
Group
Interview formats
Group Behavioral
It was a group interview, with three people in each group. We did self introductions and talked about our availability. We were asked questions about recommending places in Hong Kong for foreigners. The role requires Cantonese, Putonghua, and English.
Confirmed questions1 question
- Which places would you recommend if foreigners visit Hong Kong?
Cathay Pacific Customer Support Representative Interview Questions
Quoted word for word from Cathay Pacific interview reports.
“Which places would you recommend if foreigners visit Hong Kong?”
Read reports →“Do you have any knowledge related to IATA?”
Read reports →“We'll give you some email examples, can you answer them using the information we provide?”
Read reports →“How much do you know about airline processes?”
Read reports →“What salary did you make in your previous role?”
Read report →“Do you have experience in the tourism industry?”
Read report →“Can you share an instance where you exceeded expectations to assist a customer?”
Read report →“What software are you familiar with?”
Read report →“What makes you want to join our company?”
Read report →Formats, difficulty and experience
Across all 11 Cathay Pacific interview reports.