CARVANA Customer Advocate Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 68 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at CARVANA.
CARVANA
Customer Advocate
Entry Average Neutral experience No offer 2 rounds
Interview process
Recruiter call Onsite Panel Background check
Interview formats
Behavioral Technical
I was contacted about the job via text, but the interview process info wasn't super clear. I wasn't sure who I was texting, and they didn't give me a name when I asked, so I figured it might be a bot. The texts said I'd be interviewing in person with two hiring managers. But after that interview, I ended up interviewing again with higher-ups, four people in total, and the combined interviews lasted for an hour. Maybe this process isn't the same for everyone, but I didn't like that they didn't communicate enough.
Confirmed questions3 questions
- What makes you interested in Carvana?
- Describe how you would deal with a difficult customer.
- Can you tell me about your previous work experience?
CARVANA
Customer Advocate
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Other
The whole interview process was conducted over the phone. They asked questions to understand how I work in a team and about my personality. I was initially offered a customer advocate role, but then they offered me something more hands-on, although that specific role doesn't exist anymore. It was a different time back then. In 2021, many positions were remote, but in 2022, all remote roles were called back to the actual offices. I'm not sure how the interview process has changed since then.
Confirmed questions1 question
- Can you share an instance where you exceeded expectations to help a client?
CARVANA
Customer Advocate
Mid Average Positive experience No offer 3 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Technical
Had 3 interviews. First was a phone call with the recruiter, who was very nice and asked basic questions. Then I met with the branch manager. They explained the job and how things work here, and what they expect. Lastly, I spoke with the district manager over the phone. They asked a lot of detailed questions about dealing with customers face-to-face and solving problems. It was a really thorough process.
Confirmed questions1 question
- Can you share an instance where you had to resolve a customer complaint? Describe the problem and your solution.
CARVANA Customer Advocate Interview Questions
Quoted word for word from CARVANA interview reports.
“Who would you choose to have a drink with, living or deceased?”
Read reports →“Who would you want to have coffee with, dead or alive, and why?”
Read reports →“Who would you like to share a beer or cocktail with, living or dead, and why?”
Read reports →“If you could have coffee with anyone, living or deceased, who would it be and why?”
Read reports →“If you could be an animal, which one would you choose and what's the reasoning behind that choice?”
Read report →“Tell me about who you would choose to have coffee or a cocktail with.”
Read report →“Could you share the most significant misconception people have about you and explain why?”
Read report →“Would you be willing to help lot attendants with vehicle detailing during busy periods?”
Read report →“In what ways do you think your personality comes across on the phone?”
Read report →Formats, difficulty and experience
Across all 68 CARVANA interview reports.