CareTech Solutions It Support Engineer Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 11 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at CareTech Solutions.
CareTech Solutions
Service Desk Analyst
Mid Easy Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Phone screen Offer
Interview formats
Behavioral Technical
HTC recruiter reached out via LinkedIn, and we had an initial chat. They forwarded my resume to the hiring manager. Then I had a phone interview with the hiring manager on Friday. Following that, I had another phone interview on Monday with a Subject Matter Expert. I got the offer from HR that same Monday afternoon.
Confirmed questions1 question
- What's your approach for dealing with a frustrated customer calling the Service Desk?
CareTech Solutions
Service Desk Analyst
Entry Easy Negative experience Accept offer 2 rounds
Interview process
Recruiter call Technical screen Take home Background check Offer
Interview formats
Behavioral Technical
So basically they want to see if you have customer service experience. They ask some basic questions from your resume. Then you do a written technical aptitude test on the computer. When you're done, you lock the computer. If you pass, they'll call you back and you start basic training for about 1-2 weeks. After that, you have account training that can last 1-3 months. During that time you shadow and then start taking calls.
Confirmed questions3 questions
- How would you handle a difficult customer?
- Can you give an example of when you went above and beyond for customer service?
- Describe the steps to make a PB&J sandwich.
CareTech Solutions
Service Desk Analyst
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite Background check Offer
Interview formats
Technical Behavioral Other
I applied through Craigslist and had a phone screen. Then I had an in-person interview and was surprisingly offered the job the same day. I have a background in helpdesk. The training class had a lot of people with no experience, it felt like a mass hire. It reminds me of HP before they changed things.
Confirmed questions2 questions
- What are your standard answers to common questions?
- Can you take a computer quiz to see if you can spot differences in phrases?
CareTech Solutions It Support Engineer Interview Questions
Quoted word for word from CareTech Solutions interview reports.
“Describe the steps to make a PB&J sandwich.”
Read reports →“Can you describe the complete process of resetting a user's password in Active Directory?”
Read reports →“What are your favorite video games?”
Read reports →“Can you describe, step-by-step, how to make a peanut butter and jelly sandwich?”
Read reports →“What prevents you from working after 5pm?”
Read report →“Can you take a computer quiz to see if you can spot differences in phrases?”
Read report →“How would you handle an irate caller who insists on speaking with a supervisor?”
Read report →“Do you have a business card?”
Read report →“What's your approach to dealing with an employee who isn't following the established policies and procedures?”
Read report →Formats, difficulty and experience
Across all 11 CareTech Solutions interview reports.