Carbonite Technical Support Engineer Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Carbonite.
Carbonite
Technical Support Engineer
Entry Difficult Neutral experience No offer 2 rounds
Interview process
Recruiter call Technical screen Onsite
Interview formats
Behavioral Technical
I was hoping for a complete career change, but they really seemed to dig for personality and attitude problems, and I really bombed the whole experience. My first visit for a test was very friendly and positive, so I was pretty relaxed going into the actual interview; the second one, I felt like they were on the offense, trying to find something wrong. I've never had someone probe 'what I meant' by an answer. One of the interviewers looked down the whole time and didn't make eye contact, which was very unnerving.
Confirmed questions2 questions
- Tell me about instances where you have disagreed with others and how you've handled it.
- What did you mean by your previous answer?
Carbonite
Technical Support Representative
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Technical
I contacted a recruiter whose business card I got from a local career center. He picked up right away and didn't send me to voicemail. After reviewing my profile and resume, he sent me a link to do some testing and fill out an application. I finished them within the hour and called back to schedule a phone interview. The recruiter was available immediately and asked several customer service questions. He said he was happy to move me forward to a 1-on-1 interview the next morning, noting that a new training class was starting in 5 days.
Confirmed questions1 question
- How would you define excellent customer service?
Carbonite
Technical Support Representative
Entry Easy Neutral experience Accept offer 3 rounds
Interview process
Recruiter call Onsite Take home
Interview formats
Behavioral Technical Other
So the HR guy first greeted me, and we just chatted for a bit about the role, and then he had me shadow one of the current reps to see what the day-to-day is like. After that, we met up in a meeting room, and I interviewed with the HR person and a supervisor from the team. To wrap things up, I had to complete some tests on a computer.
Confirmed questions3 questions
- Tell me about a time you dealt with an angry customer.
- How do you ensure you pay attention to details while on calls?
- What's an acceptable number of missed workdays within a six-month period?
Carbonite Technical Support Engineer Interview Questions
Quoted word for word from Carbonite interview reports.
“What's an acceptable number of missed workdays within a six-month period?”
Read reports →“How would you define excellent customer service?”
Read reports →“Are you familiar with our product? Did you try the free trial?”
Read reports →“If you saw a colleague doing something seriously wrong, what would be your course of action?”
Read reports →“How do you ensure you pay attention to details while on calls?”
Read report →“What did you mean by your previous answer?”
Read report →“Tell me about a time you dealt with an angry customer.”
Read report →“Can you share an instance where you faced an ethical dilemma with a coworker and how you resolved it?”
Read report →“Tell me about instances where you have disagreed with others and how you've handled it.”
Read report →Formats, difficulty and experience
Across all 5 Carbonite interview reports.