Capita Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 100 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Capita.
Capita
Customer Service Representative
Entry Easy Neutral experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral Other
I had a video call with someone from another country and office. They asked common questions and didn't give feedback, so I think the recorded interview is sent for review. They were unsure about shift hours and other job details. They asked typical questions like how to handle an upset customer, how to write an email, and for an example of great customer service.
Confirmed questions1 question
- How do you manage an unhappy client?
Capita
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Take home Technical screen Phone screen
Interview formats
Behavioral Technical
After you finish the online assessment, they'll email you an invitation for a virtual interview. This interview covers behavioral questions, your strengths and weaknesses, and some follow-up questions about your past job experience and what you're hoping for in this new role.
Confirmed questions6 questions
- Can you tell us about yourself?
- What makes a good CSR?
- How did you handle managing a team?
Capita
Customer Service Representative
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call Background check
Interview formats
Behavioral Other
It was a virtual interview that lasted about 45 mins to an hour. They asked questions about me, my past experiences and skills, and some experience-based questions. You needed to have a form of identification (international passport, driver's license, or any ID) and the right to work in the UK. I don't think they sponsor or give certificates of sponsorship.
Confirmed questions1 question
- Can you introduce yourself and explain your interest in this position?
Capita Customer Support Representative Interview Questions
Quoted word for word from Capita interview reports.
“How many times does the digit '1' appear when counting from 0 to 100?”
Read reports →“How would you handle a customer complaint about high roaming charges on their bill?”
Read reports →“Given a call, listen to it and then discuss your feedback with the group.”
Read reports →“Were you able to listen to two calls and mark them appropriately?”
Read reports →“How did you justify the order you thought it should all go in?”
Read report →“What would you do if you didn't know the answer to a customer's question right away?”
Read report →“What kinds of vulnerable individuals might you come across in this position?”
Read report →“Can you share an instance where you showed empathy towards a customer?”
Read report →“Considering Capita's four core values, which one stands out to you the most, and could you explain why?”
Read report →Formats, difficulty and experience
Across all 100 Capita interview reports.