Capita Associate Interview Questions
& Process

I interviewed for a senior role in a new Digital Practice, which was described as the division that would secure Capita's future. After three months of interviews with four different partners, I got an offer, but the terms were quite different from what I was initially told. I asked for a better offer, and after a few days, they said a reviewed offer would come that day or the next. A couple of hours later, I was asked to meet the executive leader of the division the next day, just as a formality because he was so busy. This exec didn't know about my previous interviews and didn't seem keen on hiring me. A couple of hours after that meeting, HR told me they weren't hiring anyone for the role. This is a brief summary of how things went, and I hope it doesn't happen to others. I think there's too much internal fighting and a lack of clear strategy. We'll see, but their future looks uncertain, and I'm glad I'm out.

The interview was super fast and easy. It was mostly about getting to know each other and I got to ask a bunch of questions about the job, the position, and the company. They also showed me around the call center and gave me a quick rundown of what they expect from an agent.

It was easy to set up the interview. It happened informally over Teams and then in person over coffee. The person interviewing me was friendly and knowledgeable. They seemed genuinely interested in my thoughts on transformation. Overall, it was a good interview.