Canada Revenue Agency Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 13 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Canada Revenue Agency.
Canada Revenue Agency
Customer Service Representative
Entry Easy Neutral experience Accept offer 4 rounds
Interview process
Recruiter call Background check Phone screen Take home
Interview formats
Behavioral Technical Other
I had to do an online questionnaire, then a background check, then a phone interview, and there was a test too. The whole thing was pretty easy. I got the job and took it, but then they ghosted me for like 2 months, even after I tried reaching out. They finally got back to me, but I'd already found another job that paid better by then.
Confirmed questions1 question
- What's the process for getting information about maternity leave at this company?
Canada Revenue Agency
Customer Service Representative
Entry Difficult Negative experience No offer 3 rounds
Interview process
Recruiter call Take home Technical screen
Interview formats
Behavioral Technical Other
The interview process was stressful and timed. The first part was easy with about five questions. After that, the assessment was very displeasing. While I understand needing to gather info for a pretend customer, I know I could do this job, but the assessment threw me off. It felt unfair and ableist. I was excited about the job, but it ended up being awful.
Confirmed questions1 question
- Why are you interested in working for the CRA?
Canada Revenue Agency
Customer Service Agent
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Technical screen Presentation
Interview formats
Behavioral Technical Presentation
They checked my ID first. Then I had to type out an email. It was like I was messaging a coworker about a difficult caller I had and what I would do to handle it.
Confirmed questions4 questions
- Tell me about your favorite TV show.
- Can you describe yourself?
- Where do you see yourself in the future?
Canada Revenue Agency Customer Support Representative Interview Questions
Quoted word for word from Canada Revenue Agency interview reports.
“Find a customer service phone number on the website.”
Read reports →“Can you do a mock tax call as a taxpayer and find the answer on the CRA website?”
Read reports →“Are you currently enrolled in a recognized university for the upcoming term?”
Read reports →“Could you tell me about the CRA values?”
Read reports →“Tell me about your favorite TV show.”
Read report →“What makes you want to join the CRA?”
Read report →“Where do you see yourself in the future?”
Read report →“Could you demonstrate that you can follow the call procedure?”
Read report →“Could you describe the most difficult part of working as a customer representative?”
Read report →Formats, difficulty and experience
Across all 13 Canada Revenue Agency interview reports.