Cambia Health Solutions Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 10 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Cambia Health Solutions.
Cambia Health Solutions
Customer Service Representative
Entry Easy Positive experience Decline offer 3 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Technical
They did a few rounds of interviews. They asked some basic questions. It was a really professional interview and they just wanted to know about your skills. The interviewers were nice and they answered all my questions thoroughly. The process was good.
Confirmed questions1 question
- Can you describe your technical skills?
Cambia Health Solutions
Customer Service Representative
Entry Easy Neutral experience Accept offer 1 round
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
The interview took about an hour. They asked pretty standard questions about customer service experience, like 'How do you handle upset customers?'. I had to follow up with them afterward and they did offer me the position, but the company seems pretty disorganized.
Confirmed questions1 question
- What are your strategies for handling miscommunication?
Cambia Health Solutions
Customer Service Specialist
Entry Easy Positive experience Accept offer 4 rounds
Interview process
Recruiter call Take home Phone screen Onsite
Interview formats
Behavioral Technical
Applied, then got a text with an interview invite, followed by a multiple-choice section and a video prompt. A week later, after sending a follow-up email (though I'm not sure if it made a difference), I was invited for an hour-long interview scheduled for tomorrow.
Confirmed questions1 question
- Can you describe a challenging customer service situation you encountered?
Cambia Health Solutions Customer Support Representative Interview Questions
Quoted word for word from Cambia Health Solutions interview reports.
“What are your strategies for handling miscommunication?”
Read reports →“Share an example of when you got bad feedback from a customer and what you did next.”
Read reports →“Can you share an instance where you successfully resolved a customer's complaint?”
Read reports →“Can you share an instance where you dealt with a challenging caller?”
Read reports →“Can you share an instance where you made an error and had to inform your manager? What happened as a result?”
Read report →“Tell me about a time you messed up with a customer and how you fixed it.”
Read report →“Describe a situation where you exceeded expectations for a customer.”
Read report →“Can you share an instance where you made an error and describe the steps you took to rectify the situation?”
Read report →“Tell me about a time you had to deal with a challenging customer.”
Read report →Formats, difficulty and experience
Across all 10 Cambia Health Solutions interview reports.