CAA Club Group Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 6 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at CAA Club Group.
CAA Club Group
Customer Service Agent
Entry Average Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
There was a 10-20 minute pre-screen where they explained the position and checked if the job would be a good fit for me. Then, there was another 20-minute interview for the position the following week. Nothing too unusual about the process.
Confirmed questions1 question
- What do you think would be the hardest part of this job?
CAA Club Group
Customer Service Representative
Entry Average Neutral experience No offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Other
My first interview was with a supervisor who was really nice and asked good questions to learn more about me. He seemed impressed with my background. He took notes. My second interview was with two supervisors who had no personality and acted like they didn't want to be there. One of them had a smirk the whole time. They showed no enthusiasm for the job or for interviewing me. I'm glad I didn't get the job because I wouldn't want to work with management like that.
Confirmed questions1 question
- What makes you a good fit for this role?
CAA Club Group
Customer Service Representative
Entry Easy Positive experience Decline offer 2 rounds
Interview process
Recruiter call Onsite Background check Offer
Interview formats
Behavioral Technical Other
After applying online, I had a quick phone chat with the HR lady maybe a week or two later. She then invited me for an in-person interview which was about 30 minutes long and had the HR person and the sales supervisor there. They said if it goes well, they'll give a conditional job offer, but it depends on passing a credit, criminal, and reference check, which a third party called Backcheck does. CAA also recently added a new thing where they check your credit score, not just the report, and will pull the offer if it's not good.
Confirmed questions8 questions
- Can you go over your resume?
- Tell me about your past work experience, focusing on sales and sales goals.
- Did you get any awards for hitting sales targets?
CAA Club Group Customer Support Representative Interview Questions
Quoted word for word from CAA Club Group interview reports.
“How would you speak to someone who has trouble with English?”
Read reports →“Which is more important: great customer service or hitting sales targets?”
Read reports →“What is customer service in your opinion?”
Read reports →“Did you receive commission?”
Read reports →“How do you balance working and school?”
Read report →“What is your five-year outlook for yourself?”
Read report →“Why are you interested in CAA?”
Read report →“What are your plans after graduation?”
Read report →“Have you worked jobs where you were paid commission?”
Read report →Formats, difficulty and experience
Across all 6 CAA Club Group interview reports.