Burlington Stores Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 8 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Burlington Stores.
Burlington Stores
Customer Service Representative
Entry Difficult Negative experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
I was invited for a phone interview but they never called. When I tried to reach out, I got the runaround and was eventually told they were fully staffed. They kept saying they would call me back but never did, and would put me on hold until they hung up. Overall, it was a horrible process.
Confirmed questions0 questions
No confirmed questions were included in this interview report.
Burlington Stores
Customer Service Representative
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call Technical screen Offer
Interview formats
Behavioral
It was a pretty simple interview. I had one round with the store manager where they asked me about my past experience and why I wanted to work at their company. The whole thing took about 30 minutes. They also asked about my availability for part-time and full-time shifts.
Confirmed questions3 questions
- Tell me about your previous retail experience.
- What motivates your interest in this role?
- Can you describe your availability for both part-time and full-time employment?
Burlington Stores
Customer Service Specialist
Entry Difficult Neutral experience Accept offer 3 rounds
Interview process
Recruiter call Technical screen Onsite
Interview formats
Behavioral Technical
It was a pretty straightforward interview. The first interviewer was a bit odd, but he wanted me to come back for a second interview with his assistant. She was quiet and reserved. After she stepped out to talk with him, she returned and then scheduled a third interview with the District Manager.
Confirmed questions1 question
- Can you describe your relevant experience for this role?
Burlington Stores Customer Support Representative Interview Questions
Quoted word for word from Burlington Stores interview reports.
“Can you describe how you would manage a very angry customer?”
Read reports →“Can you describe your availability for both part-time and full-time employment?”
Read reports →“Can you introduce yourself?”
Read reports →“What motivates your interest in this role?”
Read reports →“How would you handle a given situation?”
Read report →“Tell me about your previous retail experience.”
Read report →“Can you describe your relevant experience for this role?”
Read report →Formats, difficulty and experience
Across all 8 Burlington Stores interview reports.