Bupa Customer Support Consultant Interview Questions
& Process

The whole process took ages, like six weeks from applying to the final video interview. I logged in 15 minutes early for my video interview like they said. The interview started on time but my sound wasn't working. I fixed it fast but the recruitment lady said it was too late and I had to go to the back of the queue, which was weird since it only took a minute. It felt like she just didn't want to interview me. I rescheduled, and this time my sound was fine. The same lady interviewed me again, but it felt super rushed and she was kind of rude. She kept cutting me off and saying there wasn't enough time, even though I'd prepped for days and wanted to impress. She just didn't seem interested. When I asked about moving up in the company, she just said "well that's up to you," which was a strange answer when I just wanted to know about potential future roles.

Smooth application process. After submitting my resume I received a three part assessment to be completed. The first part included questions about your personality and understanding of social norms. Second part was an analytical assessment with 50 questions to be completed in 20 minutes. Best way to get through this is to try and get the questions you think you can attempt correctly. They are possibly testing how well you perform under stress as well, other than a basic understanding of numbers, patterns and language. The third part was a call simulation with a computer screen. You have options on how to respond to a customer. It also involves navigating around the screen to access and add different information. After completing the assessments I received a call saying I had gotten through to the interview stage at their assessment center. Great introduction to the people and team working there. A presentation on Bupa and what they are looking for. Some more details about the role. Some light activities to break the ice and also a small 1 minute presentation on a topic they provide you notes on. After this they give you a tour of the floor where you will be working and then head on to the actual interview. There were two people interviewing each candidate. They skipped over the generic strengths and weaknesses questions. And also the "tell me about yourself" question. Which was good because it made me feel like they had actually read my resume before interviewing me. Best advice is to relax, the people there were super friendly and will make you feel comfortable. I am someone who is terrible with interviews and it's the first time I felt this relaxed so hats off to the team there. Received a call the next day saying they were happy with me and they are conducting police and reference checks at the moment.

I had an interview where they asked me some basic questions about customer service and then asked me to share a time when something happened or what I would do in a given scenario. After the interview, they copied my details and proof of identity. When I asked about the next steps, they mentioned a call scenario, but another interviewer said they'd let me know by next week without a specific time or date. So, I'm still waiting and hoping for the best.