bunq Customer Support Representative Interview Questions
& Process

You have a trial day where you'll work through some cases. They'll assess your logical thinking and English skills. Also, there's a 'coffee chat' with a senior to check cultural fit. It's a unique and good process, but the management and office culture are unfortunately terrible.

We had an interview along with a test day where an exam had to be made. This also included an essay with multiple questions that related to how different departments work with customer service.

So first there were two online tests, one split into two parts and the other just one part. They were pretty basic, mainly logic and customer service stuff. Then I had an online interview with the team lead. She hit me with a bunch of hypothetical questions, like 'Imagine you're in this situation, what would you do?'. I actually prefer that to experience-based questions, but the interview felt more like she was just firing questions at me and we didn't really connect. She kept looking away from the screen, and I thought maybe she was reading from somewhere else. Turns out, when she left, there was just a window she was staring out of. It was a bit weird, especially since she was just rapid-firing questions and avoiding eye contact. Anyway, after that, I got an invite for a 'MAD day' scheduled for like 1.5 months later! I asked if we could do it sooner because of other job offers I had, but they couldn't change it. So I waited and juggled those offers. The MAD day finally happened. The Team Lead and another person, who's training in hiring, met me. I got a laptop and was told to use Slack for questions and only go to people's rooms in emergencies. We had a midday check-in for feedback. There were three tasks: answering CS questions using the website/intranet, and two data analysis tasks where I had to find trends in datasets (one had like 8k data points, which felt like a lot for an 8-hour day). I'm a trained biologist and have senior CS experience, so data analysis is usually my thing, but this felt unrealistic for one day. I'd normally set aside 2-3 days for tasks like that. I did the first task and started drafting the other two. I saved my questions for the midday meeting, trying not to interrupt the assessor, but I did ask colleagues and people around me for procedural info. During the midday meeting, the assessor couldn't answer my questions and kept looking at the Team Lead before responding. I asked if we were expected to finish everything to a high standard or just prioritize, and they said to complete the tasks. Back at my desk, I tried to push through. I messaged the assessor around midday for help with a complex issue but got no response – apparently, their Slack notifications were off! I again asked colleagues and got help. Around 3:30, I got a late and unhelpful response from the assessor, still avoiding a clear answer, so I stopped asking them and relied on others. At 4:45, they messaged asking if I needed help, and I said not much time left, but they encouraged me to ask. I went to their room to confirm something, got a weird, unhelpful answer, and regretted asking. Four days later, I got a call saying I wasn't suitable because I 'shied away from asking questions'. Honestly, I just had to laugh. I really liked everyone else, but the assessor was something else. Plus, I only found out by asking others that almost everyone, except payroll, works shifts until 11 pm and on weekends! I put in over 20 hours, including a whole free day, and I would have turned it down if I'd known about the shifts. It's unbelievable they didn't disclose that in the job ad.