BT Group Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 49 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at BT Group.
BT Group
Customer Service Representative
Entry Average Positive experience No offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
The interview process was challenging because I was taken by surprise by the questions. It wasn't what I had anticipated. Nevertheless, it was a beneficial experience overall. I found it difficult at first since the question caught me off guard. It wasn't the type of question I expected, but in the end, it proved to be a valuable and insightful process.
Confirmed questions1 question
- What makes you the right candidate for this position?
BT Group
Customer Service Representative
Entry Average Positive experience No offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral
It started off with a telephone interview that was about 15-20 minutes long, where they asked me why I was interested in the role and what I knew about the company. About a week after that, I had an in-person interview that lasted approximately 30-40 minutes. During this interview, I was asked to provide examples of good customer service, explain why I want this job and why I want to work for BT, and discuss the reliability of my transport, along with similar questions.
Confirmed questions5 questions
- Why are you interested in BT and this specific role?
- What are your key strengths?
- What are your weaknesses?
BT Group
Customer Service Representative
Entry Average Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral
Had a phone call with a really nice person. After passing that, I went to the office for an in-person interview. The office looked a bit run down, but it was alright. What baffled me was being told I couldn't speak Welsh to Welsh-speaking customers because the staff wouldn't understand. They're really focused on the STAR method.
Confirmed questions1 question
- Can you share an instance where you provided outstanding customer service?
BT Group Customer Support Representative Interview Questions
Quoted word for word from BT Group interview reports.
“If you could have dinner with anyone, who would it be?”
Read reports →“Could you list some of the products offered by the company?”
Read reports →“Could you share a moment from your life that really defined who you are?”
Read reports →“What makes you want to work in a call center?”
Read reports →“Can you explain your understanding of business ethics and customer relations?”
Read report →“How would you handle working in a job that is boring and repetitive?”
Read report →“What is your motivation for wanting to work at BT?”
Read report →“Can you share an instance where you provided excellent customer service?”
Read report →“Are you open to learning accounting skills to support this position?”
Read report →Formats, difficulty and experience
Across all 49 BT Group interview reports.