British Gas Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 159 interview experiences · FREE TO READ
Which role are you interviewing for?
30 roles · 159 reportsCandidate interview experiences
First-hand accounts from people who interviewed at British Gas.
British Gas
Product Manager
Mid Difficult Neutral experience No offer 2 rounds
Interview process
Recruiter call Technical screen Offer
Interview formats
Technical Behavioral
I got contacted by a recruiter. The process was really fast, and the interview was scheduled within a few days. I had an interview with two team members, but some technical difficulties really threw me off, so I don't think it went that well. I didn't hear back from the recruiter for a while, so I figured I didn't get the job.
Confirmed questions1 question
- Can you describe your approach to building an AI?
British Gas
Technical Repair Engineer
Mid Average Positive experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral Technical
I had an hour-long interview on Trams. The recruiter was really nice and easy to talk to. They asked me some technical questions related to the job and also some STAR method questions. They went over the role details and I got to ask my questions too. It felt pretty laid-back and welcoming overall.
Confirmed questions1 question
- Tell me about a time you had to handle a difficult customer. What did you do, and what was the outcome?
British Gas
Customer Service Advisor
Entry Average Negative experience No offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Behavioral Technical
The hiring process was quite frustrating and not at all professional or up-to-date. After applying, I got an email saying they had too many applications and I should call if I wanted an interview, which seemed odd as they weren't screening anyone. On the phone, they asked a few simple competency questions. Then they scheduled an interview for 9 am in two days, which was supposed to be on Teams. They never sent the meeting link, and even after I emailed the day before saying I hadn't received it, their response came after the interview time, just saying 'I am looking into this' without any apology. This disorganized and lacklustre approach from British Gas has made me not want to apply again, and I can't imagine what it's like to work there if they can't even try to attract new people properly. I'm really disappointed they wasted my time and, more surprisingly, that they aren't screening candidates properly or ensuring they provide support for the interview process as required by the Equality Act 2010.
Confirmed questions2 questions
- What is your motivation for seeking employment with British Gas?
- Can you share an instance where you provided exceptional service to a customer?
British Gas
Sales
Senior Average Negative experience No offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral Technical
Telephone call followed by a face-to-face interview. It was fun and challenging, but I wasn't successful even though I had all the right experience, behaviors, and a proven track record of exceeding targets at a brokerage, where I've been for many years. I felt the interviewers were a bit power-mad and maybe intimidated by someone new with a different skillset. My current company gets many ex-British Gas employees, but they usually only last a few weeks due to the immense pressure of working for a brokerage. I actually think if I didn't have the experience or sales talent, I might have gotten the job. I'm writing this hoping someone higher up at Centrica sees this, because managers on power trips are causing them to miss out on people like me.
Confirmed questions1 question
- What is your motivation for wanting to work for British Gas?
British Gas Interview Questions
Quoted word for word from British Gas interview reports.
“Suppose your plane crashed in the Brazilian rainforest, what actions would you take?”
Read reports →“If you were stranded on a desert island, what items would you select?”
Read reports →“When team members have sufficient salary, what else motivates them to get work done?”
Read reports →“Would you be willing to relocate abroad or stay there for an extended period?”
Read reports →“Tell me about a time a vulnerable customer needed help and we couldn't fix their issue.”
Read report →“Can you tell me about your favorite brand and the reasons behind your choice?”
Read report →“Describe how you would handle a situation involving a customer with a missing email, out-of-contract pricing, or direct debit inquiries.”
Read report →“Would you cut corners to speed up task completion if the opportunity arose?”
Read report →“What is it about being a smart energy expert that attracts you?”
Read report →Formats, difficulty and experience
Across all 159 British Gas interview reports.