Bristol West Insurance Group Claims Adjuster Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 9 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Bristol West Insurance Group.
Bristol West Insurance Group
Claims Adjuster
Mid Average Positive experience Accept offer 1 round
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
You’ll start with a call from the recruiter, then you’ll have an interview with two people from the leadership team. It’s all one interview round, and they mostly ask behavioral questions, so be ready to give specific examples using the STAR method.
Confirmed questions4 questions
- Can you share an instance where you dealt with a challenging claim?
- Recount a time you successfully negotiated with someone making a claim.
- Provide an example of how you juggled multiple tasks when things got busy.
Bristol West Insurance Group
Claims Adjuster
Entry Average Negative experience No offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen Presentation Background check
Interview formats
Behavioral Technical Other
I applied online a while back but didn't get an interview. Months later, I got an email about new openings and reapplied. A few days after that, they called to set up a phone interview. The interviewer was a bit late, which was a sign. The phone interview went okay, and they asked me to come in the next day for an in-person interview. I got there early as they asked. The email didn't say who I'd meet. Two people interviewed me, and they were late again. When they finally came, they said they didn't expect me and didn't have my resume. I gave them a copy. We had to wait for the second interviewer. The questions were standard, asked in STAR format, and lasted about 30 minutes. One interviewer "found" my resume mid-interview. Then there was a written part: a paragraph on "why you want to work here" on a Word doc. It took about five minutes. I wasn't sure if it was over. One interviewer came back, asked if I was done, then left again. Two new people came in and asked more questions, like a quick interview. Two days later, I got an email saying they picked other candidates. I'm more annoyed about the wasted time than not getting the job. It was super unprofessional and weird. I won't apply there again.
Confirmed questions1 question
- Can you write a paragraph explaining your motivation for seeking employment with Bristol West?
Bristol West Insurance Group
Claims Adjuster
Entry Difficult Positive experience Accept offer 3 rounds
Interview process
Recruiter call Onsite Offer Background check
Interview formats
Behavioral Behavioral
You apply on the Farmers Insurance website. First, there's a phone chat with HR, then an in-person interview. Dress sharp and be ready, it's your only shot. You'll meet 2-3 supervisors for a chat that's mostly about your past experiences. If they like you, you'll hang out with an employee while they talk to the branch manager about you. Then, you'll meet the branch manager, who might try to intimidate you to see how you handle it. After that, they'll let you know they're considering you and you'll wait for a call about the next steps. I got an offer two days later from a senior supervisor. The pay was a bit less than I hoped, and they're tough negotiators, so don't try to haggle too much unless you're a pro salesman. If you accept, the background check takes about 3 weeks to a month. Then, congrats, you're in!
Confirmed questions3 questions
- Tell me about how you handle stressful situations.
- Describe a time you had to deal with an angry customer.
- Have you ever been in a position where you had to deviate from company policy?
Bristol West Insurance Group Claims Adjuster Interview Questions
Quoted word for word from Bristol West Insurance Group interview reports.
“Given a new claim where Vehicle 1 rear-ended Vehicle 2, what would be your next steps upon being assigned this claim?”
Read reports →“How would you foster confidence and trust within a team?”
Read reports →“Describe a situation where you encountered an irate customer and how you resolved it.”
Read reports →“Describe a time you had to deal with an angry customer.”
Read reports →“Can you share an instance where you made an error?”
Read report →“Can you share an instance where you dealt with a challenging claim?”
Read report →“Describe a situation where you had to be more persuasive to sell your ideas.”
Read report →“Can you share an instance where you had to build rapport with a difficult colleague, detailing the challenges you encountered and how you resolved them?”
Read report →“Have you ever been in a position where you had to deviate from company policy?”
Read report →Formats, difficulty and experience
Across all 9 Bristol West Insurance Group interview reports.