Brilliant Earth Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 9 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Brilliant Earth.
Brilliant Earth
Customer Service Associate
Entry Easy Positive experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
First they will talk about you and then explain the company and the role that you applied for. Then they will ask some basic interview questions. And you can ask questions too. It's about 20-20 minutes total.
Confirmed questions1 question
- What makes you want to work for Brilliant Earth?
Brilliant Earth
Customer Experience Specialist
Entry Difficult Negative experience No offer 3 rounds
Interview process
Recruiter call Technical screen Onsite
Interview formats
Behavioral Technical Case
The interview process started with a basic phone interview. This was followed by an in-person interview with two people. They expected me to know a lot of diamond dimensions, it felt like I should have studied for a final exam instead of a standard interview. They conducted a sales call with me, and everything was going well until I had to know the precise geometry of each diamond. Apparently, my product knowledge wasn't sufficient. Given how knowledgeable they expect candidates to be for an interview, it's safe to assume they don't plan to invest in my training. What's worse is that I'm highly qualified for a company like this. I have experience selling jewelry, ran a successful direct sales business, and previously worked in jewelry e-commerce in the same role I applied for. Every application I've submitted to this company since then feels like an automated rejection, so perhaps my application is flagged?
Confirmed questions1 question
- What makes you think you would be a good fit for this role?
Brilliant Earth
Customer Support Representative
Entry Easy Neutral experience No offer 1 round
Interview process
Recruiter call Background check
Interview formats
Behavioral
I applied online and got an email about 12 hours later to set up a phone interview. We talked about 2 days after that. It was with an HR person, and it was pretty chill, lasting about 20 minutes. They asked some basic scenario questions and were happy to answer my questions. I did notice they didn't seem super familiar with my resume and got a bit flustered when I went over my experience. They said they'd call me back early the next week. I got an email on Monday saying it didn't work out.
Confirmed questions1 question
- What are your career aspirations for the next 3-5 years?
Brilliant Earth Customer Support Representative Interview Questions
Quoted word for word from Brilliant Earth interview reports.
“Given the high customer volume, PTO is unavailable from November to December. Can you commit to working during the holiday season?”
Read reports →“Why did you choose to apply to Brilliant Earth?”
Read reports →“What specifically about our mission appeals to you?”
Read reports →“What are your career aspirations for the next 3-5 years?”
Read reports →“What makes you want to work here?”
Read report →“What makes you think you would be a good fit for this role?”
Read report →Formats, difficulty and experience
Across all 9 Brilliant Earth interview reports.