Brighton Collectibles Store Manager Interview Questions
& Process

I sent in my application online and heard back via phone and email after a few days to schedule a Facetime chat with a district manager. Because of Covid, I'm not sure if this would've been in person normally. The interview was pretty long, about an hour and fifteen minutes, and really thorough. A couple days later, the store manager at the location I applied for invited me for an in-person interview. This was about 10 days after the first chat. When I got there, the store manager gave me a quick look around the store and then we went to the back room where they asked me some questions. This 'interview' felt more like a casual chat and only lasted about 15 minutes. Then, I had to fill out a paper application and some forms for a background check. My total time at the store was about an hour and a half. The store manager kept saying things like 'when you work here...' and 'I'm looking forward to working with you,' so I figured I had the job. A few days after that, the district manager called to set up a Facetime interview with a regional manager. I thought this was odd since the store manager had basically offered me the job. But this last interview was only about 15 minutes and was mostly introductions. Right after, the district manager contacted me for references and said she was just waiting on my background check results. About 10 days later, I got an offer for a Key Holder position, with the possibility of 'eventually growing into' an Assistant Manager role. I was a bit annoyed because I had been interviewing for Assistant Store Manager all along and Key Holders make less. But I took the job because I needed one. The whole thing took over a month and was quite a process with three interviews, a store visit, and lots of paperwork.

The district manager interviewed me. It was a comfortable chat at a Starbucks in the mall. She made eye contact and took notes.

The interview process included a 40-minute in-person meeting with the Regional Manager, followed by a Zoom interview with the head of retail on the east coast. Both interviews were well-executed, insightful, and focused on client base expansion.