Brex Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 11 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Brex.
Brex
Customer Support Specialist
Entry Difficult Positive experience Accept offer 6 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite Panel Presentation Offer
Interview formats
Behavioral Technical Presentation
After submitting your application, it'll be reviewed along with your resume. If it looks good, you'll have a phone screen with the recruiter, followed by another phone screen with the team lead. Then there are two more stages: first, an interview with a Senior Manager focusing on behavioral questions and a technical interview with a mock call, and finally, an interview with the VP of Customer Experience about your values and how they fit with the company.
Confirmed questions7 questions
- What unique skill or ability do you possess that would make you a great asset?
- Can you share an instance where you experienced a setback or didn't achieve a desired outcome?
- How do you approach difficult customer interactions and work towards a resolution?
Brex
Customer Experience Specialist
Mid Average Negative experience No offer 5 rounds
Interview process
Recruiter call Technical screen Onsite Presentation
Interview formats
Behavioral Technical Presentation
It was pretty quick overall. A recruiter contacted me, and within a week, I had interviews with 5 different people across 3 days, totaling about 2.5 hours. I met with the recruiter, a manager from a different department, two Customer Experience managers, and the VP. While it seemed like a lot of people for a customer service role, it was okay until I interviewed with the VP. He was late and cut the interview short, saying he didn't have time and I should email him any questions. He never responded. I get not hiring someone, but after they pursued me, not letting me ask questions and ending the interview abruptly felt really unprofessional.
Confirmed questions1 question
- Tell me about a time you went the extra mile for a customer.
Brex
Customer Support Specialist
Entry Average Positive experience Accept offer 4 rounds
Interview process
Recruiter call Phone screen Panel Background check
Interview formats
Behavioral Presentation
Overall the interview process was great! After each interview, you should receive feedback very quickly to know if you've moved forward in the interview process. I just think it could have fewer interviews - it can be a bit tiring to present yourself and tell your experience over and over. The interview consists: 1- Recruiter Interview (Phone) 2- Team Lead Interview (Zoom) 3- Interview Panel with 2 managers (Zoom) - this one will take longer. 4- Final Interview with VP
Confirmed questions5 questions
- What motivated your decision to choose Brex?
- Can you share an instance where you encountered difficulties with management?
- Could you discuss some of your past projects?
Brex Customer Support Representative Interview Questions
Quoted word for word from Brex interview reports.
“I understand that if you have a difficult schedule one quarter, you get first pick of the time slots the next quarter?”
Read reports →“What do you think of Brex as a product, and which of its core values do you connect with the most?”
Read reports →“Can you share an instance where you experienced excellent customer service?”
Read reports →“How do you feel about the very unusual work schedule, where you might work 5am-2pm one day and then 4pm-12am the next, and the schedule stays the same for the whole quarter?”
Read reports →“What would be your strategy for managing an irate customer?”
Read report →“What are your aspirations for the next five years?”
Read report →“Walk me through how you would diagnose and fix a typical technical problem our users encounter.”
Read report →“When faced with numerous customer requests, how do you decide what to tackle first?”
Read report →“What is your motivation for wanting to work at Brex?”
Read report →Formats, difficulty and experience
Across all 11 Brex interview reports.