Brandwatch Customer Support Representative Interview Questions
& Process

The HR person said they'd get back to me the next day, but then they just ghosted me. I sent an email to HR, and now I'm getting a ton of automatic rejection emails. I only applied once, and I got four rejections? I'm fine with not being the right fit (even though this job is identical to my previous one), but that whole 'process' was just incredibly disrespectful.

The interview started with an initial screening call to check for basic fit. Following that, I had a one-hour chat simulation with two interviewers to assess my ability to handle multiple chats simultaneously. The final round, which was the last one, involved two separate interviews on Zoom. First, I spoke with two people for 30 minutes, and then with another person for another 30 minutes. While the first part of the final round went well, the last interview felt confrontational, and despite meeting all the requirements, the interviewer seemed to focus on minor details and asked invasive questions, making the experience awkward. Based on that final interview, I felt I wouldn't get an offer, even though I performed well in all previous stages. Ultimately, I received a rejection email the following week. It's disheartening to invest significant time in interviews only to be rejected, especially when you have the necessary skills. It highlights how one interviewer's perception can influence a hiring decision.

It was a light-hearted, professional chat. They asked about my previous experience, like employees usually do. Honestly, people, I don't have the time for these funny things.