Brandwatch Customer Success Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 9 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Brandwatch.
Brandwatch
Customer Success Manager
Mid Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Technical screen Onsite
Interview formats
Behavioral Technical
The interview process had 3 stages. First was a 30-minute chat with a TA specialist where they just confirmed my experience and work eligibility. Then, I had a 1-hour session with the Team Lead and an employee from the department. This involved some role-plays where they gave me scenario info beforehand. Finally, a 1-hour interview with the Team Lead and their manager, which was more standard interview questions. I really liked the whole thing, felt at ease and got good, helpful feedback. It was also cool that the interviewers, when introducing themselves, shared stuff about their hobbies, not just their jobs, which was a nice personal touch.
Confirmed questions1 question
- What aspects of this role do you anticipate being the most challenging for you?
Brandwatch
Customer Success Manager
Entry Easy Neutral experience No offer 2 rounds
Interview process
Take home Technical screen Onsite
Interview formats
Technical Presentation
So I had this job for a Customer Success Manager. First thing they sent me a written assignment to do. After that, I had a slip interview with two hiring managers, who seemed really young, none of them older than 25. We did a mock call and they seemed happy with how I did. By the end of the week, they let me know I wasn't shortlisted because they decided to go with internal employees. It makes you wonder why they even bother posting external jobs if they're just going to pick people already working there. They also never mentioned their big downsizes.
Confirmed questions1 question
- Given a list of customer complaints and churn data, what would be your approach?
Brandwatch
Customer Success Manager
Mid Easy Negative experience No offer 1 round
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
So the interview process was kind of weird because honestly I liked the experience and the first interview was super chill and friendly. They first laid out all the details about the role and the company and then they hit me with a few questions. I got to ask my questions at the end and they told me they were gonna take my resume and interview notes to the hiring manager and I should hear back in about 2-3 days. But like, months went by and I heard nothing, not even an automated email, they just ghosted me. It was a bummer because I had high hopes for the company based on my research.
Confirmed questions1 question
- How would you go about persuading someone?
Brandwatch Customer Success Manager Interview Questions
Quoted word for word from Brandwatch interview reports.
“Given a list of customer complaints and churn data, what would be your approach?”
Read reports →“How would you go about persuading someone?”
Read reports →“How would you handle a situation where a client questions the value and ROI of your service and wants to cancel?”
Read reports →“How would you handle prioritizing your customer accounts?”
Read reports →“How do you approach listening and discovery in client interactions?”
Read report →“What's your experience with SaaS products?”
Read report →“Could you list the tools you are familiar with using?”
Read report →“What is your motivation for pursuing a Customer Success Manager role?”
Read report →“Can you share details about your past experience and your account metrics, such as average basket size?”
Read report →Formats, difficulty and experience
Across all 9 Brandwatch interview reports.