Boots Customer Support Consultant Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 21 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Boots.
Boots
Customer Service Advisor
Entry Average Neutral experience No offer 2 rounds
Interview process
Technical screen Recruiter call
Interview formats
Technical Behavioral
There was an IT test first, then a self-introduction, and then we were asked two scene questions: one asking for an example of helping a customer solve a problem and another asking for an example of receiving a new task.
Confirmed questions3 questions
- An IT test was given, followed by a self-introduction.
- Tell me about a time you helped a customer resolve an issue.
- Describe a situation where you were assigned a new task.
Boots
Customer Service Advisor
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call Take home Technical screen Onsite
Interview formats
Technical Behavioral
We were asked to wait in reception with about 15 other people. While there, they checked our IDs and gave us visitor badges. Then, we were split up and taken on a short tour with some others. After that, there was a quick 10-minute IT task focused on keyboard shortcuts, though it really only took a couple of minutes. Then, we were taken back to wait in reception until it was time for our interview.
Confirmed questions2 questions
- Can you describe how you would handle a customer who presents you with an issue?
- What's your method for learning new things?
Boots
Customer Service Advisor
Senior Easy Positive experience Accept offer 2 rounds
Interview process
Phone screen Onsite
Interview formats
Other Behavioral
I had a phone interview where they asked easy questions. Then, I had to roleplay a phone call with a customer, which was also easy if you've worked in customer service before. Knowing about Boots and Advantage card points, etc., is helpful.
Confirmed questions1 question
- I had to do a fake phone call with a customer.
Boots Customer Support Consultant Interview Questions
Quoted word for word from Boots interview reports.
“Imagine a customer needs a product today and it isn't available nearby. What would you do to resolve this situation?”
Read reports →“What's your method for learning new things?”
Read reports →“What is your approach when dealing with a rude customer?”
Read reports →“Can you describe what constitutes good customer service?”
Read reports →“How would you handle an angry or annoyed customer?”
Read report →“What attracts you to working at Boots?”
Read report →“What is your motivation for wanting to work at Boots?”
Read report →“Can you describe what excellent customer service entails from your perspective?”
Read report →“Tell me about a time you went above and beyond to help a customer.”
Read report →Formats, difficulty and experience
Across all 21 Boots interview reports.