Boots Customer Assistant Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 583 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Boots.
Boots
Customer Assistant
Entry Difficult Negative experience No offer 3 rounds
Interview process
Recruiter call Technical screen Onsite
Interview formats
Behavioral Technical
It was a really bad interview experience. You don't even apply with a CV, just an online test. My CV shows my strong experience, but they didn't use it. I expected standard interview questions but didn't get them. They said to know a product for the shop floor, but we never went there. The interview was quick, and I tried to talk about my experience even though there wasn't much space. They asked 3 or 4 tough, poorly worded questions, like "name a time" ones, but not the usual ones. The interviewer was late and didn't seem interested, like they'd already decided. I got another job in a much better place later, so it worked out.
Confirmed questions1 question
- Tell me about a situation where you altered a process or procedure to help someone else and what happened as a result.
Boots
Customer Assistant
Entry Easy Positive experience Accept offer 1 round
Interview process
Group Presentation Background check
Interview formats
Group Presentation Behavioral
The interview was super fast, only about 30 mins. It was a group interview with me and three other people. First, we had to choose a product from the Christmas section we thought would sell well. Then, we showed it to the manager and put it back on the shelf. The manager then asked if we had any ideas to make the shelf display better. After that, we went to the office and each got asked one customer service question and some general questions about things like availability. Not sure if I got the job yet, but I'm posting this now.
Confirmed questions1 question
- How would you go the extra mile for a customer?
Boots
Customer Assistant
Entry Easy Positive experience Accept offer 3 rounds
Interview process
Recruiter call Take home Onsite
Interview formats
Behavioral Other
Pretty straightforward process. First, you apply online. Then, you do a behavioral assessment and a personality test. Finally, there's a 15-minute face-to-face interview. Make sure to take the assessment seriously. Answer it from the perspective of a customer assistant, choosing the least and most likely responses.
Confirmed questions3 questions
- Can you tell us why you're interested in working for Boots?
- How would you handle a situation where your team's morale is low?
- Imagine you have only 10 minutes to close the shop. What steps would you take to tidy the shop floor?
Boots Customer Assistant Interview Questions
Quoted word for word from Boots interview reports.
“What steps would you take if a customer wanted to semi-permanently dye their hair for the first time?”
Read reports →“How would you handle a situation with a customer wanting to return an item without proof of purchase?”
Read reports →“What would you suggest if a customer needed help picking out a Christmas gift for a friend?”
Read reports →“How would you persuade someone to sign up for a Boots Advantage card if they didn't have one?”
Read reports →“Imagine you have only 10 minutes to close the shop. What steps would you take to tidy the shop floor?”
Read report →“How would you convince a customer to choose a Boots brand product instead of a popular, well-known alternative?”
Read report →“How would you help a customer who needed assistance with an item for a holiday, coming in at the last minute?”
Read report →“What would you do if a customer is upset that they can't find what they are looking for?”
Read report →“If you had 10 minutes to tidy up an aisle, what steps would you take?”
Read report →Formats, difficulty and experience
Across all 583 Boots interview reports.