Bon-Ton Stores Sales Associate Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 34 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Bon-Ton Stores.
Bon-Ton Stores
Sales Associate
Entry Easy Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral Technical
The interview is pretty easy, HR calls you in and ask you a bunch of standard questions and then if they like you, you come in for a second interview with the shoe supervisor. For shoes specifically there is a lot of stress put on the "draw" pay situation (they want to make sure you understand it); this scares some people off because it's explained like it's terrifying. If you got an interview you passed the math test on the application, congrats!
Confirmed questions5 questions
- What prior retail experience do you have?
- How many years have you spent working in retail?
- Have you ever worked in a big stock room before? Ours can be overwhelming.
Bon-Ton Stores
Sales Associate
Entry Average Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Behavioral Technical
I had to apply online first, but the website was difficult to navigate. I later attended a job fair for a new store opening in Fort Wayne, IN, and was given an interview appointment. When I arrived for the interview, they couldn't find my online application. The department manager, who had over 3 years of fine jewelry experience plus several more years of related experience, seemed unsure of what questions to ask. I mentioned I wanted full-time, and she said she needed 'regional approval' to see if a position was available. The interview itself was brief, lasting about 10-15 minutes. I suspect I wasn't hired due to my age (over 50), as I know two people hired had less experience, and one even interviewed in shorts.
Confirmed questions1 question
- Can you share an instance where a customer was dissatisfied and explain how you managed the situation?
Bon-Ton Stores
Sales Associate
Entry Average Positive experience Accept offer 1 round
Interview process
Recruiter call Background check Offer
Interview formats
Behavioral Other
Applied online and heard back within a week. It was a formal interview with pre-written questions, some of which felt repetitive. It was pretty relaxed overall. They mentioned interviewing others and that I'd hear back by week's end. I got an offer.
Confirmed questions1 question
- Can you describe a time you assisted a customer, detailing your actions and the results?
Bon-Ton Stores Sales Associate Interview Questions
Quoted word for word from Bon-Ton Stores interview reports.
“Is the reason a manhole cover is round because the hole itself is round?”
Read reports →“What would you do if you saw someone stealing?”
Read reports →“What about your favorite book, why do you like it?”
Read reports →“What do you think is the most important thing?”
Read reports →“How many years have you spent working in retail?”
Read report →“What would you do if your manager went over your head on a customer decision and gave the customer what they wanted?”
Read report →“What would you do if a customer had a complaint about x?”
Read report →“Have you ever worked in a big stock room before? Ours can be overwhelming.”
Read report →“Have you had an experience with bad customer service, can you describe it?”
Read report →Formats, difficulty and experience
Across all 34 Bon-Ton Stores interview reports.