BNY Client Services Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 24 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at BNY.
BNY
Client Service Associate
Entry Difficult Negative experience No offer 1 round
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
Had an online interview for the Client Service Associate role. They seemed to decide pretty quickly that I didn't have the required experience, which was partly true, but it makes me wonder why my CV was selected in the first place since I laid out all my experience. They asked a lot of scenario-based questions. I never heard back from them afterwards, not even to confirm I didn't get the job.
Confirmed questions1 question
- Tell me about a time you made a mistake at work and how you handled it.
BNY
Client Service Representative
Senior Difficult Positive experience Accept offer 4 rounds
Interview process
Recruiter call Onsite Background check Offer
Interview formats
Behavioral Other
I applied online and then had a phone call with a recruiter. She was really helpful throughout the whole process, and I felt like I could trust her, especially since I was making a career change. We talked generally about job openings and what I was looking for. Then, I went in for an in-person interview. I first spoke with one person, and then I met with two hiring managers who both had positions open. They interviewed me together and explained the differences between their roles. After that, I interviewed with their team lead. Once I got the offer, I had to take a drug test within 48 hours and give information for a background check, which included my fingerprints.
Confirmed questions1 question
- If a movie were made about you, who would be cast to play your role?
BNY
Client Service Representative
Intern Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Other
Applied through my college's career services, and then HR contacted me (BNY uses Aerotek for recruiting). Had a quick chat with an Aerotek recruiter about my resume, customer service experience, and scheduling. After that, I got a second interview at BNY Mellon with the call center manager. It was about 45 minutes, and we toured the call center. The manager asked questions during the interview, so be ready with your own questions about management, training, the co-op program, and BNY.
Confirmed questions2 questions
- Can you tell me about a situation where you encountered conflict and how you handled it?
- How reliable would you say you are?
BNY Client Services Interview Questions
Quoted word for word from BNY interview reports.
“If a movie were made about you, who would be cast to play your role?”
Read reports →“What is your understanding of a bond?”
Read reports →“You have 2 urgent operations to perform, you are alone and only have time for one. What do you do?”
Read reports →“How does one secure an offer?”
Read reports →“Could you answer some questions about shares and assets?”
Read report →“What would you consider your greatest accomplishment?”
Read report →“What is your approach to prioritizing tasks when you have two deadlines at the same time?”
Read report →“What is your familiarity with BNY Mellon?”
Read report →“What are your career aspirations for the next five years?”
Read report →Formats, difficulty and experience
Across all 24 BNY interview reports.