BMO US Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 22 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at BMO US.
BMO US
Customer Service Representative
Entry Easy Negative experience Decline offer 1 round
Interview process
Recruiter call Take home Background check
Interview formats
Behavioral
The interview process with BMO was honestly one of the most poorly handled processes I have ever encountered. I was offered an interview where I answered a list of questions and recorded my answers. I was told that I would hear back within a week or two. After not hearing back, I called my contact person and was told they would check with the hiring manager and let me know. Again, I did not hear back from anyone for a couple weeks. I had pretty much lost hope at this point, but I again attempted to reach out to my contact person. I left a message and did not hear back. About five months later, I received a call from the person I had originally been in contact with. They wanted to know if I was still interested in a position. Of course, the only position they had available was not even at the location I had applied for, but one 30 minutes away. Needless to say, I was not interested.
Confirmed questions1 question
- How do you manage conflict?
BMO US
Customer Service Representative
Entry Average Positive experience No offer 2 rounds
Interview process
Recruiter call Onsite Background check
Interview formats
Behavioral Technical
Had a phone interview with a recruiter first where they asked basic questions like asking me to describe a time I had to take action to achieve a specific outcome. The next day, they scheduled an in-person interview for the following day. I interviewed with what I'm assuming were 3 managers, which I didn't expect, so I got a little nervous. However, one barely spoke and the other managers weren't drilling me with questions, they were just trying to get to know me. They asked for 3 words I think my FRIENDS would describe me as and detailed the training process. They also asked a few questions similar to the phone interview. It wasn't a bad experience, and I'm still waiting for a call back. The interview was last week.
Confirmed questions3 questions
- Can you tell me about a time a customer was unhappy and how you resolved the issue?
- Describe a time you had to take action to achieve a specific outcome.
- What three words do you think your friends would describe you as?
BMO US
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral Technical
First, I had a phone interview with someone from Corporate to see if I would be a good fit. Then, I had an in-person interview with my potential manager. They asked standard questions like strengths, weaknesses, and where I see myself in 5 years. They also asked about my sales experience and how I've dealt with customers, particularly difficult ones.
Confirmed questions6 questions
- What are some of your weaknesses?
- What are your strengths?
- What are your career goals for the next 5 years?
BMO US Customer Support Representative Interview Questions
Quoted word for word from BMO US interview reports.
“What three words do you think your friends would describe you as?”
Read reports →“What does good customer service mean to you?”
Read reports →“Can you share an instance where you experienced poor customer service?”
Read reports →“How do you receive and act on constructive feedback?”
Read reports →“What makes you want to join BMO?”
Read report →“How do you handle upset customers?”
Read report →“How do you manage conflict?”
Read report →“What are your career goals for the next 5 years?”
Read report →“Describe your approach to handling disgruntled customers.”
Read report →Formats, difficulty and experience
Across all 22 BMO US interview reports.