BlueCross BlueShield of Tennessee Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 11 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at BlueCross BlueShield of Tennessee.
BlueCross BlueShield of Tennessee
Customer Service Representative
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Take home Phone screen Background check Offer
Interview formats
Behavioral Technical
A week after applying and taking the job assessment, I got a call from HR asking if I was still interested and went over the position details. Then I was set up for a virtual interview the next week. Two weeks after that, I got the job offer, which was conditional on passing a background check. The background check and drug test went through fine!
Confirmed questions5 questions
- Can you share an instance where you experienced poor customer service?
- What do you consider to be three essential customer service qualities, and how have you demonstrated these in your previous roles?
- Could you describe a situation where you simplified a complex concept for someone?
BlueCross BlueShield of Tennessee
Customer Service Representative
Entry Average Positive experience No offer 3 rounds
Interview process
Take home Recruiter call Technical screen Group Offer
Interview formats
Behavioral Technical Group
The hiring process included several interviews and computer-based tests. A training manager conducted the interview. Apparently, different departments and employees rotate to provide varied perspectives during the interviews. The interview had a relaxed and easy atmosphere, and the questions, while requiring deep thought, were manageable. The interview itself lasted about 30-45 minutes following the computer tests, which took around 15 minutes.
Confirmed questions1 question
- Can you describe a past work experience that impacted your work environment and explain how you handled it?
BlueCross BlueShield of Tennessee
Customer Service Representative
Entry Easy Neutral experience Accept offer 3 rounds
Interview process
Take home Recruiter call Recruiter call
Interview formats
Behavioral
First, you take about 3 tests if your application is acceptable to move forward. Weeks later you will be invited for an interview. A week later you'll get an email advising you where to go for training.
Confirmed questions1 question
- What would your former supervisor say about you?
BlueCross BlueShield of Tennessee Customer Support Representative Interview Questions
Quoted word for word from BlueCross BlueShield of Tennessee interview reports.
“Were the questions easy?”
Read reports →“Can you share an instance where you experienced poor customer service?”
Read reports →“In your own words, what defines customer service?”
Read reports →“What is your approach to dealing with an angry customer?”
Read reports →“What is your motivation for wanting to join BCBS?”
Read report →“Could you describe a situation where you simplified a complex concept for someone?”
Read report →“Conversely, can you describe a situation where you elaborated on a simple concept?”
Read report →“What would your former supervisor say about you?”
Read report →“Tell me about a situation where you needed to establish trust with a colleague or your manager.”
Read report →Formats, difficulty and experience
Across all 11 BlueCross BlueShield of Tennessee interview reports.