Blue Cross and Blue Shield of Minnesota Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Blue Cross and Blue Shield of Minnesota.
Blue Cross and Blue Shield of Minnesota
Customer Service Representative
Entry Average Positive experience Accept offer 5 rounds
Interview process
Recruiter call Take home Onsite Background check Offer
Interview formats
Behavioral Technical Other
I did an automated phone interview first, then got an email with a link to do some questions about finding info and how to reply. After that, I got another email to set up an in-office interview. When I got there, there were already a bunch of people waiting, and my interview was in a room with like 12 tables and other supervisors interviewing at the same time. It was kinda noisy, which is maybe like the actual job. They're hiring for a new location. HR called me 3 days later with a conditional job offer. I did my drug test the next day. There was a small issue with the background check because one of my old jobs isn't around anymore to contact.
Confirmed questions1 question
- Can you share an instance where you had to make a rapid decision, and describe the result?
Blue Cross and Blue Shield of Minnesota
Customer Service Representative
Entry Difficult Negative experience No offer 3 rounds
Interview process
Recruiter call Phone screen Take home Background check
Interview formats
Behavioral Technical Other
I initially applied online and got an email a few days later for a phone interview. The phone interview was kind of weird and automated. I didn't think I did well, but then I got an email to do an online simulation and some personality questions. I thought I did okay on those, but it's been a while and I guess it wasn't a good fit.
Confirmed questions1 question
- What kind of questions were asked during the interview?
Blue Cross and Blue Shield of Minnesota
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Phone screen Take home
Interview formats
Behavioral Technical
So the first step was a phone interview, lasted about 20-30 minutes, and it was with a recording, not a person. After that, I got sent an online assessment, which took around 30 minutes too. It was basically practicing mock phone calls, like you would do in the real job - answering calls, explaining benefits, and handling upset customers.
Confirmed questions2 questions
- Can you describe a situation where you dealt with an angry customer and how you handled it?
- At what point did you decide to involve a manager in that situation?
Blue Cross and Blue Shield of Minnesota Customer Support Representative Interview Questions
Quoted word for word from Blue Cross and Blue Shield of Minnesota interview reports.
“At what point did you decide to involve a manager in that situation?”
Read reports →“What kind of questions were asked during the interview?”
Read reports →“Can you describe a situation where you dealt with an angry customer and how you handled it?”
Read reports →“Can you share an instance where you had to make a rapid decision, and describe the result?”
Read reports →“Can you share an example of when you went above and beyond in providing customer service in your last role?”
Read report →“Can you tell me about a situation where you had to quickly find a solution to a problem? What was the issue, and what steps did you take to resolve it?”
Read report →“What motivated you to apply for this specific job?”
Read report →Formats, difficulty and experience
Across all 5 Blue Cross and Blue Shield of Minnesota interview reports.