Blue Apron Customer Support Representative Interview Questions
& Process

I put in my application online and about two weeks later, they sent me an email asking me to do a video interview. The video interview had four questions. They give you a set amount of time to think about your answer and then time to record it. You can't go back or redo it, so make sure you're ready! About a week after that, I got another email inviting me for an in-person interview at their Austin office. It was a group interview with 2-3 managers and one other person interviewing at the same time, kind of like popcorn style. It felt pretty laid back. They asked about 4-5 questions during this part.

I found the job on Indeed and got contacted about a week later by someone from the NY office. We had a phone interview which went okay, but I would have missed one day of their eight-week training. He emailed later saying I could only do an in-person interview three weeks after the phone interview and wouldn't start until a month after that if hired. I was a bit annoyed so I didn't reply that day. The next day, he called me a bunch, left a voicemail, and emailed asking if I could come in for an in-person interview the very next day and start in a couple weeks if hired. This made me think they really needed people, especially with the eight-week classroom training. The actual interview was a group thing with another person interviewing and two female managers. The other candidate had a super similar background and interests, and we actually ended up playing off each other's answers. I figured we both did great and would get the job, but by Monday morning (interview was Friday) I got an email saying I didn't get the position. No reasons were given. With about eight years of sales and customer service experience, I was surprised. Just a heads up!

Back in June, I went to the Blue Apron offices for a group interview. They invited about 10-12 people. The first part was just a PowerPoint and a YouTube video, which was weird because all the info was on their website. I tried to follow up with the recruiter but didn't hear back for two weeks. Then, we split into groups to talk with reps, answer questions, and ask our own. Usually, in group interviews, we do some kind of task together, but not this time. We just sat in a circle and took turns answering easy questions. A lot of them were like, "How did you handle x situation before?", which felt more like a one-on-one interview. We didn't really get to work together as a team, which I thought was the point of a group interview. Nobody seemed to know anything about my resume or cover letter. They even asked some of the same questions from the written application again in person. I put effort into showing my skills in writing beforehand, and it felt like nobody read it. I expect the interviewer to know who I am. This was for an entry-level job, so maybe that's why it was so casual, but I took it seriously because of the company's reputation and pay. It felt less like an interview for a cool office job and more like a mass hiring event for a minimum wage position.