Blizzard Entertainment Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 16 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Blizzard Entertainment.
Blizzard Entertainment
Customer Service Representative
Entry Average Neutral experience No offer 4 rounds
Interview process
Recruiter call Technical screen Onsite
Interview formats
Technical Behavioral
So basically, there were two initial conversations, then some tests (English, French, and technical ones), followed by a meeting with the team. It was quite swift, and I even got to see the office.
Confirmed questions1 question
- Can you describe how you would manage a specific customer request?
Blizzard Entertainment
Customer Service Representative
Entry Average Negative experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Other
First theres a phone call, then an interview which might have multiple stages. They want you to use the STAR method, which honestly feels like making stuff up for them. It's the worst interview method ever. Besides that, they ask the typical questions that are so bad they make you want to scream.
Confirmed questions2 questions
- Can you share an instance where you took initiative and describe the outcome?
- Tell me about a time you were proactive and what the results were
Blizzard Entertainment
Customer Service Representative
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite Background check
Interview formats
Behavioral Technical
You submit your CV and other docs online. They'll only get back to you if they're interested, and they'll first email to confirm your phone number and a good time to call. Then, there's a short phone interview to check your language skills and if you know anything about the company. If that goes well, they might invite you to their office for an interview, but you have to pay for your own travel and lodging. Usually, two people, like a Team Manager or Senior Rep, will interview you. You'll answer some questions about your attitude and do a written test with tasks related to the job, like 'How would you...' or 'What would you...'. After this, Blizzard can take a while to decide, sometimes up to 6 months, depending on their hiring needs.
Confirmed questions1 question
- Imagine you had all the tools you could ever want; how would you deal with a player reported for scamming, hacking, or cheating?
Blizzard Entertainment Customer Support Representative Interview Questions
Quoted word for word from Blizzard Entertainment interview reports.
“Which Blizzard Games have you played?”
Read reports →“Could you describe how you would explain making a PB&J sandwich to someone without using any physical gestures?”
Read reports →“What would you do if a customer contacts you and says they can't pay for a game right now but are willing to pay in the coming days?”
Read reports →“Do you play World of Warcraft?”
Read reports →“What would you do if a customer calls, crying because they accidentally disenchanted their sword?”
Read report →“Are you familiar with Blizzard?”
Read report →“How would you handle a customer who is begging for a free epic item?”
Read report →“Imagine you had all the tools you could ever want; how would you deal with a player reported for scamming, hacking, or cheating?”
Read report →“What is the most crucial aspect of customer service, in your opinion?”
Read report →Formats, difficulty and experience
Across all 16 Blizzard Entertainment interview reports.