Blackstone Gaming Customer Support Representative Interview Questions
& Process

It was more than one interview to move forward after submitting an application. It took about an hour. Then I had to go in for information for a background check, which is thoroughly done. One hr rep told me I didn’t need to come to training until a specific date, but they scheduled me anyway.

I applied on Indeed and got a call from the recruiter within 3 days. Then HR texted me asking if I'd heard from the recruiter and offered help. I played phone tag with the recruiter about 3-4 times, we kept calling and leaving messages for each other. Meanwhile, I was interviewing elsewhere, so this role wasn't my top priority. About 2 weeks after applying, I finally connected with the recruiter for a phone screen. She then invited me for an in-person interview at a casino. Two days later, I went to the casino and called the recruiter upon arrival. She met me at the entrance and took me to an empty bar. She asked a lot about my casino experience, which I'd already covered on the phone screen. I mentioned I'd been to casinos in Nevada a lot but only a couple of times in California before the pandemic. She explained the job, including the regulations about third-party companies handling the casino's finances. She also detailed the part-time and full-time options, shift availability, and stressed that overtime is mandatory for full-time roles. After about 30 minutes, she said I'd meet the HR Manager. The HR Manager then showed me the gaming floor to see the job in action. I spent about 15-20 minutes with her, asking more questions based on what I saw. She told me I'd get an email the next day about the next steps. I told both of them I was really interested and ready to start the pre-employment checks.

First, I had to complete a lot of paperwork for background checks. Then, I spoke with HR, and they asked basic interview questions. After that, I had to count cards really fast because that's a big part of the job, and they wanted to check my basic math skills.