
Big Lots Retail Associate Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 39 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Big Lots.
Store Associate
I went into the store, a bit overdressed in hindsight, and sat in the furniture section after telling an associate why I was there and who I was waiting for. The Manager on Duty who had contacted me about my application then greeted me, and we sat at a display table set. It was a quick interview covering things like: can you carry x amount of weight, are you good at assembling furniture, are you good with people, previous experience, and your preferred and available hours. After providing a copy of my social and identification (my Driver's License), I was given the A-Okay. Then, I sat at the back register and went through several quick how-to's, took some tests, received my uniform shirt and name tag, and that was it.
- How would you prefer to be treated as a customer in a store, such as Big Lots?
Cashier
It was easy! Very laid back. Two rounds of interviews. Bring strong customer service energy. They really like that. Initial screening: This can be a phone call or in-person interview focusing on basic details like your work history and availability. In-depth interview: A second interview, often with a manager, may be more detailed. You could be asked about your skills, how you handle a tough customer, and why you want to work for Big Lots. Post-interview steps: Depending on the role, you may need to complete a background check.
- How would you handle a difficult customer?
Store Associate
They just asked a few things about my schedule, what I wanted to make, and if I wanted full-time or part-time work. Not like those typical interview questions other places hit you with.
- Tell me about any experience or job skills you possess.
- What is your availability like?
- What are your salary expectations?
Big Lots Retail Associate Interview Questions
Quoted word for word from Big Lots interview reports.
“Can you lift 35 pounds?”
Read reports →“What made you decide on Big Lots?”
Read reports →“How would you approach telling a customer no if you suspected them of trying to steal from the company?”
Read reports →“Do you know how to use a cash register?”
Read reports →“How would you prefer to be treated as a customer in a store, such as Big Lots?”
Read report →“How would you deal with a disruptive employee?”
Read report →“What are your thoughts on handling customer returns?”
Read report →“Were you ever involved in a school project, and if so, what was it and what was your contribution?”
Read report →“How would you handle an unhappy customer?”
Read report →Formats, difficulty and experience
Across all 39 Big Lots interview reports.