Benefitfocus Account Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 6 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Benefitfocus.
Benefitfocus
Account Manager
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Group Panel
Interview formats
Behavioral Group
It was a really quick phone screening at first. Then I had an interview on an Open House day. I met with 3 current employees. It was a super chill interview, not like most others I've done. They asked a lot of stuff to get to know me better as a person, not really job-related questions.
Confirmed questions2 questions
- What song describes you?
- What song would be playing as you walked up to bat?
Benefitfocus
Account Manager
Executive Average Positive experience Decline offer 3 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Technical
I had a phone chat with the recruiter first, then another phone call with the hiring manager. After that, I went in person to meet with the hiring manager, their boss, and someone who works with the hiring manager. The recruiter wasn't the best, but the rest of the process with the hiring manager and the others was nice and professional. I ended up with a good grasp of where the company is headed, how they treat their employees and customers, and what they expect from me.
Confirmed questions3 questions
- Tell me about your experience managing customer accounts.
- Describe your approach to building and nurturing customer relationships.
- What are your strategies for engaging with C-level executives at client companies?
Benefitfocus
Account Manager
Mid Average Positive experience Accept offer 4 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Technical
There were 4 interviews in total. It started with a recruiter phone call, then 3 in-person interviews. They asked a lot about dealing with angry clients and if I was okay with working overtime. They weren't too worried that I didn't have software experience, as long as I had account management experience. They mentioned it's a tough place to work because of how fast it's been growing.
Confirmed questions4 questions
- Suppose a client needs an immediate software change to allow employee enrollment in benefits, and it's 5:25 PM on a Friday before a holiday weekend. What's your course of action?
- Tell me about your experience managing upset clients.
- What's your perspective on working overtime?
Benefitfocus Account Manager Interview Questions
Quoted word for word from Benefitfocus interview reports.
“What song would be playing as you walked up to bat?”
Read reports →“What song describes you?”
Read reports →“What skills do you think are required to be a successful account manager?”
Read reports →“Suppose a client needs an immediate software change to allow employee enrollment in benefits, and it's 5:25 PM on a Friday before a holiday weekend. What's your course of action?”
Read reports →“What's your perspective on working overtime?”
Read report →“How do you feel about putting in extra hours beyond the standard work week?”
Read report →“What are your strategies for engaging with C-level executives at client companies?”
Read report →“Describe your approach to building and nurturing customer relationships.”
Read report →“What would you bring to benefitfocus?”
Read report →Formats, difficulty and experience
Across all 6 Benefitfocus interview reports.