BB&T Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 13 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at BB&T.
BB&T
Call Center Representative
Entry Average Neutral experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Take home Onsite
Interview formats
Behavioral Technical Other
When BB&T posts job openings, it's not always for an immediate position. Often, they're building a talent pool for future needs, which might mean waiting months after applying before an interview. The first step is a phone interview where they'll ask about your skills relevant to the role. If that goes well, you'll get an online mock call to complete. Pass that, and you'll be invited for the final in-person interview.
Confirmed questions3 questions
- How would you describe your proficiency in the key duties of this role?
- Can you describe a time you had to be very persuasive?
- How do you handle difficult situations or criticism?
BB&T
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
It was a really laid-back and personal interview. My supervisor seemed genuinely curious about me and what I like. They mostly asked why I wanted this job and about my past jobs. I hadn't worked in call centers before, but I had plenty of customer service and retail experience. They're mostly after people with direct experience, but if you can connect your past work to this job, I think you've got a good chance.
Confirmed questions2 questions
- What makes you want to apply for this role?
- What are your interests and why are you applying for this position?
BB&T
Customer Service Representative
Entry Average Negative experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
It was easy and a breeze i enjoyed speaking with the interview lady she was very informational about the position and helped with explaining everything about the position. She informed me that she would give me a call back in a few weeks to let me know thr status of the job
Confirmed questions1 question
- Why do you want to work for bb&t?
BB&T Customer Support Representative Interview Questions
Quoted word for word from BB&T interview reports.
“What superpower would you choose, and what's your reasoning behind that choice?”
Read reports →“Do you find learning new things stressful, and if so, how do you handle it?”
Read reports →“Would you be alright with working late shifts?”
Read reports →“What's your strategy for dealing with an angry customer?”
Read reports →“Tell me about a situation where you convinced someone to agree with you.”
Read report →“How do you handle difficult situations or criticism?”
Read report →“Describe a situation where you had to deal with a difficult customer.”
Read report →“Describe a situation where you delivered excellent customer service.”
Read report →“Can you share an instance where you were a good team player?”
Read report →Formats, difficulty and experience
Across all 13 BB&T interview reports.