Bank of China Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 12 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Bank of China.
Bank of China
Customer Service Representative
Entry Average Positive experience Decline offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
The interview went really well. The HR person did a great job explaining the benefits, what the job entails, and how I could grow in the company. It made the role sound like a good fit for my career goals, professional, and attractive.
Confirmed questions1 question
- What are your reasons for wanting this job?
Bank of China
Customer Service Representative
Entry Average Positive experience No offer 1 round
Interview process
Recruiter call Technical screen
Interview formats
Behavioral Technical
First we'll have an English self-introduction, then a Mandarin problem-solving section, and we'll ask about your past experience. It's super important to have Chinese and English typing skills throughout the whole conversation because you'll be talking to customers.
Confirmed questions1 question
- Chinese typing skills are essential, are you able to do that?
Bank of China
Customer Service Representative
Entry Average Neutral experience Accept offer 3 rounds
Interview process
Recruiter call Onsite Take home
Interview formats
Behavioral Technical
i had a phone interview after i sent my cv for several days, then i went to the branch for the second interview in person, and after that i had an exam in the branch, then i had to wait for about a month to get the result.
Confirmed questions3 questions
- Can you introduce yourself?
- What are your 5-year plans?
- Why do you want to work for BOC?
Bank of China Customer Support Representative Interview Questions
Quoted word for word from Bank of China interview reports.
“What are the current potential issues facing the bank?”
Read reports →“Chinese typing skills are essential, are you able to do that?”
Read reports →“What was the outcome of your actions?”
Read reports →“What is your approach to handling an angry customer?”
Read reports →“Can you introduce yourself?”
Read report →“What are your 5-year plans?”
Read report →“Tell me about a challenging period during your studies.”
Read report →“What steps did you take to address the challenge?”
Read report →“What are your reasons for wanting this job?”
Read report →Formats, difficulty and experience
Across all 12 Bank of China interview reports.