BambooHR Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 17 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at BambooHR.
BambooHR
Customer Experience Specialist
Entry Average Positive experience No offer 3 rounds
Interview process
Take home Recruiter call Presentation
Interview formats
Technical Behavioral
Before the main interview, there were several tests to assess typing speed and basic computer knowledge. This included a video introduction and typing exercises. Then, a video interview was conducted, but unfortunately, I did not pass this stage.
Confirmed questions1 question
- Can you tell me about a challenging work situation you faced and how you handled it?
BambooHR
Customer Service Representative
Entry Difficult Negative experience No offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Behavioral Technical
I went through 3 interviews with this company, all on 3 separate days weeks apart that I had to schedule time off for. I was reassured that my prospects looked excellent and was excited to start. Then after the 3rd, I was told that I was not selected for the position and after asking if I would be considered later on if there was an opening, I got no response. I’ve even reapplied several months later and received an email that I was not to be considered for this position, which seems strange that they would not even keep eligible resumes on file for future positions. Never did they say that there was anything negative or specify why I would no longer be considered. Just frustrating to go through all this work and never receive so much as feedback.
Confirmed questions0 questions
No confirmed questions were included in this interview report.
BambooHR
Customer Service Representative
Entry Easy Negative experience No offer 3 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Other
I had a bunch of digital interviews first, which was kinda weird and not really put together. Then I got called in for a real interview. The interviewer was nice at first, but then she kept asking me the same things about what I liked about customer support, like 3 or 4 times. I answered with details and examples each time. She noticed a gap in my work history and assumed it was because I had kids, even making a comment about being a working mom. She didn't let me explain I had surgery and was recovering for a few years. It felt like she had already decided something from a previous interview and was just going through the motions.
Confirmed questions2 questions
- Tell me about a time you handled a difficult customer. Describe your actions and the resolution.
- Can you share an instance of dealing with a challenging customer, detailing your approach and the outcome?
BambooHR Customer Support Representative Interview Questions
Quoted word for word from BambooHR interview reports.
“What makes Bamboohr a suitable company for you?”
Read reports →“What hobbies or activities do you enjoy outside of your professional life?”
Read reports →“How would you manage a customer who is upset or unhappy?”
Read reports →“What are your long-term plans regarding staying in this specific role?”
Read reports →“Can you tell me about a time you had to handle an angry customer?”
Read report →“Can you share an instance where you enhanced a customer's overall satisfaction with the company?”
Read report →“Tell me about a time you helped a customer with a problem.”
Read report →“Can you share an instance where you failed to achieve a goal and how you dealt with it?”
Read report →“What is your experience or approach to telecommuting?”
Read report →Formats, difficulty and experience
Across all 17 BambooHR interview reports.