Difficulty
Average
Candidate-reported interview insights
Aviva Customer Support Representative interviews, decoded.
Explore commonly reported questions, interview rounds, difficulty, duration, and candidate experiences for the Customer Support Representative role at Aviva.
3.8 rating Insurance Carriers
Interview overview
Average rounds
2.1
Average duration
~44 days
Difficulty and candidate experience
Interview difficulty
easy26.1%
average56.5%
difficult17.4%
Candidate experience
neutral17.4%
negative30.4%
positive52.2%
Candidate-reported interview process
We had a 15-min chat where I introduced myself, they talked about the company, and we covered general stuff like salary expectations and career growth. Then, there was a 5-minute role-play where I had to pretend to take a call from a client. After that, I spent about 20 minutes answering around 10 behavioral questions, trying to use the STAR method. I thought I used it, but they told me I didn't and that I didn't get the job. I suspect they already had someone in mind, maybe an internal hire.
First up was a group interview where everyone was asked a basic situational question. It was a chance to talk about your background and experience to show why you'd be a good fit.
First, you apply online, then there are some tests, after that a phone screen, and finally a face-to-face interview where they'll ask you about customer service skills and scenarios.
Common Aviva Customer Support Representative interview questions
A focused selection of the most detailed candidate-submitted questions.
- 1
Tell me about your previous experiences.
- 2
Tell me about your priorities.
- 3
Tell me about your experience.
- 4
What do you know about Aviva?
Interview question formats
Behavioral55%
Other17.5%
Technical15%
Presentation7.5%
Group5%
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Interview information is based on candidate reports and may not represent the current official hiring process of Aviva.