athenahealth Customer Success Manager interviews, decoded.

So first there was like this 30 min call with the recruiter, and then about 1-2 weeks later I had 3 in-person interviews, each lasting 30 mins. Oh, and I also had to do this client situation assignment before the in-person ones.

First I talked to HR on the phone. Then I had a phone interview with the hiring manager who was great. After that, I flew to their HQ and met with 4 people, though one of those interviews was actually by phone. The HR person I was supposed to meet called out sick, so it was a bit of a surprise meeting someone else. Everyone I talked to asked basically the same things. They were all nice and smart. I think it went pretty well, but they said they needed someone with more experience using Athena.

I had a three hour interview at the Watertown office and a two hour interview at the Atlanta office. I talked with 8 people in total for the role. It took three weeks to get the hiring decision back.