Difficulty
Average
Candidate-reported interview insights
Asurion Tech Support interviews, decoded.
Explore commonly reported questions, interview rounds, difficulty, duration, and candidate experiences for the Tech Support role at Asurion.
3.3 rating Information Technology Support Services
Interview overview
Average rounds
2.3
Average duration
~44 days
Difficulty and candidate experience
Interview difficulty
easy42.9%
average57.1%
difficult0%
Candidate experience
neutral14.3%
negative14.3%
positive71.4%
Candidate-reported interview process
I was given 2 online assessments, then had a preliminary interview to check my skills and abilities. After that, I had a 2nd phone interview directly with a supervisor. I passed all stages and was told I'd receive an offer email within 48 hours, but it's been 75 hours now.
The interview was kind of impersonal and all over the place. I think the interviewer might have had a rough interview before mine... She took me up to the 6th floor to her office and then basically told me what other jobs I should be applying for. Apparently, she thinks having technology knowledge and doing tech support are unrelated.
The interview process was a basic customer service questions interview with the manager that lasted for over an hour. We went over customer service questions, and the person I interviewed with was great and explained the questions in more detail and gave examples.
Common Asurion Tech Support interview questions
A focused selection of the most detailed candidate-submitted questions.
- 1
Describe a time where you helped someone troubleshoot & how you resolved the issue.
- 2
How did you handle a situation where your customer was upset
- 3
Name a time where you had to overcome and obstacle
- 4
What is your favorite non-social media app?
Interview question formats
Behavioral42.9%
Technical28.6%
Coding7.1%
Presentation7.1%
Case7.1%
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Interview information is based on candidate reports and may not represent the current official hiring process of Asurion.