Difficulty
Average
Candidate-reported interview insights
AOL Customer Support Representative interviews, decoded.
Explore commonly reported questions, interview rounds, difficulty, duration, and candidate experiences for the Customer Support Representative role at AOL.
3.9 rating Publishing
Interview overview
Average rounds
2.2
Average duration
~44 days
Difficulty and candidate experience
Interview difficulty
easy33.3%
average66.7%
difficult0%
Candidate experience
positive50%
neutral33.3%
negative16.7%
Candidate-reported interview process
I was called in for a 2-hour interview by the FXCMservice department who asked me to provide a large amount of information regarding who I was, criminal record, how many partners I had and many intrusive personal details which I was not too happy to share with the company. This being said, I was not very happy about the temperature in the room at the time of my interview, it was far too warm and damp in that place.
First, there's a phone interview where they check out your voice and how you sound on the phone. If you get past that, then you have a sit-down interview. It's a normal interview, nothing too crazy.
The interview process was good and straightforward, making me feel comfortable. The HR representatives were friendly and knowledgeable. I left the interview feeling positive and valued. The process consisted of three rounds.
Common AOL Customer Support Representative interview questions
A focused selection of the most detailed candidate-submitted questions.
- 1
Do you have the ability to display multi-tasking responsibilities?
- 2
Do you have any technical skills relevant to this role?
- 3
How would you deal with a confrontational customer?
- 4
If a coworker was stealing, what would you do?
Interview question formats
Behavioral55.6%
Other22.2%
Technical22.2%
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Interview information is based on candidate reports and may not represent the current official hiring process of AOL.