Difficulty
Average
Candidate-reported interview insights
Anglian Water Customer Support Representative interviews, decoded.
Explore commonly reported questions, interview rounds, difficulty, duration, and candidate experiences for the Customer Support Representative role at Anglian Water.
3.1 rating Energy & Utilities
Interview overview
Average rounds
1.2
Average duration
~44 days
Difficulty and candidate experience
Interview difficulty
easy16.7%
average66.7%
difficult16.7%
Candidate experience
negative50%
positive33.3%
neutral16.7%
Candidate-reported interview process
I think I did great in the interview, but a week later I got rejected. I asked for feedback, and they said I didn't use the STAR method for one question, even though it wasn't even a situational question. I feel it was unfair because I answered that question well, and it shouldn't have disqualified me.
The interview was good and easy. It was competency based and then we did a small role play of a telephone conversation with a customer. The interviewer was friendly and seemed happy with my answers.
The interview started off nice and friendly, giving a good impression of the company. However, a potential issue was revealed: the company is aware of its busy periods, typically when a specific type of bill is sent out. They hire new staff on 'annualised hours' during these busy times, which can lead to working 10-11 hour days consecutively. Although they claim this is offset by shorter shifts the following month, it seems like a way to get new employees to work excessive hours.
Common Anglian Water Customer Support Representative interview questions
A focused selection of the most detailed candidate-submitted questions.
- 1
Can you think of a time you provided excellent customer service
- 2
What do you think is the most important aspect of this role
- 3
Describe a time you went above and beyond for a customer.
- 4
What other system software are you familiar with
Interview question formats
Behavioral54.5%
Technical18.2%
Other18.2%
Presentation9.1%
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Interview information is based on candidate reports and may not represent the current official hiring process of Anglian Water.