Candidate-reported interview insights

Airbnb Customer Support interviews, decoded.

Explore commonly reported questions, interview rounds, difficulty, duration, and candidate experiences for the Customer Support role at Airbnb.

4 rating Internet & Web Services

Difficulty

Average

Average rounds

2.6

Average duration

~44 days

Interview difficulty

easy14.3%

average42.9%

difficult42.9%

Candidate experience

positive71.4%

negative14.3%

neutral14.3%

Candidate-reported interview process

After they reviewed my CV, they reached out to schedule the phone screening. If you pass that, they offer an onsite interview. It was a bit tough for me, but if you get ready for it, you might get the job.

The interviewer was unprofessional, constantly checking her appearance on camera and fixing her hair. She seemed distracted and wasn't paying attention to me.

The interview process included two phone interviews and an onsite interview at a great office, plus a personal tour from the recruiter. Given Singapore's size, I'd suggest face-to-face instead of phone interviews due to sound quality. Overall, a fantastic experience.

Common Airbnb Customer Support interview questions

A focused selection of the most detailed candidate-submitted questions.

1
Role Playing: She booked Airbnb house to stay with her family but miscommunicated with a host only one bed host can offer and any space room does not offer. She wanted to cancel but she do not want to move any place cuz of massive, a lot of luggage. How will you satisfy the customer?
2
What would you do if a customer says they cannot reach the host in the middle of the night?
3
How do you cut a round cake into 8 equal pieces using just 3 strokes of a knife?
4
Describe a challenging situation in a previous job and how you dealt with it.

Interview question formats

Behavioral53.8%

Technical23.1%

Presentation7.7%

Other7.7%

Group7.7%

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Interview information is based on candidate reports and may not represent the current official hiring process of Airbnb.

Interview overview

Difficulty and candidate experience

Interview difficulty

Candidate experience

Candidate-reported interview process

Common Airbnb Customer Support interview questions

Role Playing: She booked Airbnb house to stay with her family but miscommunicated with a host only one bed host can offer and any space room does not offer. She wanted to cancel but she do not want to move any place cuz of massive, a lot of luggage. How will you satisfy the customer?

What would you do if a customer says they cannot reach the host in the middle of the night?

How do you cut a round cake into 8 equal pieces using just 3 strokes of a knife?

Describe a challenging situation in a previous job and how you dealt with it.

Interview question formats

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