Afni Customer Support Representative interviews, decoded.

The interview made me feel the company had difficulty keeping employees, maybe due to working conditions, employee treatment, or hourly pay rate. The pay rate is 25% less than equivalent positions I've interviewed for, which made me doubt accepting the position even before I was informed of the pay rate.

The interview process was quite straightforward. First, I had to complete an on-site assessment that lasted about an hour. This involved detailing my employment history and addresses for the past 10 years. After the assessment, I was informed if I had passed. If successful, I was invited back for a face-to-face interview. For those with advanced training, certifications in customer service, or a degree, bringing transcripts was encouraged to discuss salary expectations. The actual interview was brief, featuring around 5 questions. It's always a good idea to ask questions when given the chance to show your interest.

There were some disciplinary questions asked in the initial screening. Then, the in-person interview also involved several disciplinary questions. They asked a lot about how I deal with stressful situations.