Aegon Customer Support Representative interviews, decoded.

The interviewers were super nice and made me feel relaxed. We had a pleasant chat with 6 competency-based questions, two for each company value. I heard back pretty quickly and was offered the job, starting about a month later.

It was pretty chill. I chatted with a recruiter because they were hiring tons of support people due to a recent system update causing customer problems. They asked about me, my phone skills, and if this was the job I was most keen on compared to reception. That last question kind of threw me, and after I answered, the interviewer made it sound like I wasn't serious about the role.

It was different than I expected. Not the usual questions. For example, what do you think of Eagon. Then a language test, role play. Interview with the team leader and manager. After that, a 3-week training before starting. Had two tests where you needed at least 80 points to pass.