Abt Customer Support Representative interviews, decoded.

After chatting with a recruiter, I was invited to Glenview for my in-person interview. First, I talked to a woman who told me I'd be up next for an interview with a group panel. There were about 4 people on the panel, and one of them did most of the talking. They asked me various questions, all while observing my body language and how quickly I responded. They really stressed how important pristine customer service is, and after about 8 minutes, I went back to talk with the first woman again to wrap up the interview process.

I had a recruiter call first, then I went to Glenview for my in-person interview. I started by talking to someone, and then I was going to speak with a group of about 4 people who were doing the interviewing. One person led the group mostly. They asked me questions and watched my body language and how fast I responded. They really emphasized how important pristine customer service is. After about 8 minutes, I went back to talk to the first person again to wrap things up.

It was a chill get-to-know-you session with HR and some managers, even one of the owners. They were all super nice and made me feel really comfortable, no need to be stressed.