15Five Customer Success Manager interviews, decoded.

It was a 3 step process. First, I had a Zoom call with the Director of Customer Success. We talked about what I'm looking for in a new role, how my values align with company values, and how the team is growing. It was very forward-looking. Then, I had a project, and finally, an on-site interview that also included a project presentation.

I had an initial phone interview with their recruiter which went well. Then, I was invited for an in-person interview. They gave me a scenario and asked me to create a project plan and present it. I met with 4 people in the office, including the recruiter. They were all very welcoming, but they also asked really good questions during the mock presentation to understand my thought process. After the in-person interview, I had two more individual Zoom interviews with higher-ups.

I had interviews with HR and the hiring manager. To wrap things up, I did a mock QBR for a panel of employees who weren't all CSMs. I really enjoyed the mock QBR and the questions they asked me.