Zenefits Manager Interview Questions
& Process

I applied online and the recruiter called the next day to set up a phone interview a few days later. The phone interview covered basic questions about my past experience, how it relates to the job and Zenefits, why I want to work there, and some skill-based questions. If you know the basics about the company and role and highlight relevant experience, it should be fine. The recruiter was nice, which helped. We then scheduled an in-person interview for later that week. When I arrived for the on-site, I was greeted by friendly staff who offered drinks and snacks while I waited for my first interviewer. The first interviewer asked similar questions to the recruiter about my background and reasons for applying. The next interviewer presented me with 4 client communications on a laptop and I had 30 minutes to respond. It's important to know insurance lingo and internal processes, but they will provide background info if you ask. Then, I did two mock client phone calls to discuss implementation process expectations. I had a packet with details that I could refer to. I took notes on anything I struggled with for the review. The last interviewer was mostly conversational, seeming like a fit test, and it was informal and fun. My advice is to know yourself and your experience and how it connects to the company and team. Be enthusiastic, as it's an exciting place! Bring plenty of questions, as they are happy to answer, and since there isn't much public info, you'll likely have many. Overall, it was a great interview experience.

After applying online, I got a call from HR the next day to set up a phone screen. The phone screen was the only part where I talked about my experience. A Skype interview was scheduled for the next week, estimated to be about 3 hours. I had researched the company and had questions ready. When I met the first interviewer, I asked him to explain the implementation process, which led to a discussion that let me ask more questions. Understanding the process made me realize I was overqualified. I finally asked if he had questions for me, and he said no, liking my questions because they showed my thought process. The second interviewer brought emails for me to respond to, which also indicated I was overqualified. He didn't ask me any questions and left me with a PowerPoint presentation for the next person. The third interviewer had me role-play a first customer contact call, which was clue #3. During the call, he asked something not on the provided sheet. Afterwards, he gave feedback and brought in someone else for me to do the call again. The new person asked me a question I didn't know the answer to. After that, he let me ask him questions and didn't ask me anything. By then, I knew I wouldn't get the job. The final interviewer was really nice. Again, I asked all the questions to keep the conversation going. She asked me one question. After she left, I wasn't sure if the interview was over. I waited 30 minutes for someone else, but then received a rejection email that evening. This place would be great for someone younger and less experienced. They might miss out on good talent by only looking for those who 'shoot from the hip'.

I got contacted by a recruiter, and after some phone tag, we finally connected for a 30-minute call. We talked about different roles and my background, which was pretty standard. Then, I went to their San Francisco office for an in-person interview that lasted about 3 hours. I met with four people from the implementation team. The first interview was a standard Q&A. The second one was pretty unique; I had to handle four real client emails. There was an implementation manager there to answer any questions I had, and even with my benefits background, I had a lot, so don't hesitate to ask! The third interview involved a presentation where I had to guide a client through the implementation process. I had 15 minutes to prep and ask questions, then a dry run, and finally, I presented to a random team member. It felt a bit awkward with the role-playing, but it was actually pretty chill. The last interview felt more like a formality, just a final chat about the company and tying up loose ends.