Zenefits Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Zenefits.
Zenefits
Customer Support Specialist
Entry Easy Negative experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
Had a 30 min initial chat with the recruiter, they asked about my availability for the next step, and then I never heard back. I even sent a follow-up email and got ghosted. I really wish I could have gotten at least a rejection letter, but that didn't happen.
Confirmed questions2 questions
- Can you tell me a bit about yourself?
- What systems have you used before?
Zenefits
Customer Service Representative
Entry Average Negative experience No offer 4 rounds
Interview process
Recruiter call Phone screen Technical screen Take home
Interview formats
Behavioral Technical
So I applied for account manager, but the first phone interview felt rushed and they seemed uninterested, so they switched me to customer support which I've done for 10 years. A week later, another recruiter called and we went over the same stuff from the first call. Then I had a Skype interview with three people. The first interviewer was late and seemed like I was bothering them. The second person also gave off the vibe that I was a distraction and not a good fit. The third person, a training rep, told me about an email test. This test was weird because I didn't know the company's products, but they helped as much as they could. As soon as I hit submit, they hung up and rushed off.
Confirmed questions1 question
- Tell me something new, as if I had no prior knowledge about it
Zenefits
Customer Care Specialist
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Technical
I applied in early June and didn't hear back until late July, getting an offer in late August. So, their hiring process is pretty long! I had three interviews: first, a quick chat with the recruiter. Then, a video call with a senior specialist. Lastly, I met with my potential manager, which was an interesting way to structure it. The interviews weren't too tough, but they do want to know about your skills and experience and how they fit the job.
Confirmed questions1 question
- Tell me about a time you had to deal with a customer who was upset.
Zenefits Customer Support Representative Interview Questions
Quoted word for word from Zenefits interview reports.
“Could you tell me what benefits customers receive from Zenefits?”
Read reports →“Tell me something new, as if I had no prior knowledge about it”
Read reports →“Tell me about a time you had to deal with a customer who was upset.”
Read reports →“What systems have you used before?”
Read reports →Formats, difficulty and experience
Across all 5 Zenefits interview reports.